Applebee's Grill + Bar
🍽️ Restaurants · Vancouver
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
delayed utensils and lack of server attention during the meal
Business reply on Google
A, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ap116733437
Management gave order to wrong person and acted rudely to customer
Business reply on Google
Hi Nathan, we are so sorry to hear this was your experience with Applebee’s. This is certainly not what we aim to provide, so we very much appreciate you connecting with us on this. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Vancouver team follow up with you. https://empli.fi/cs/ap116656093
The restaurant refused to honor a military discount.
Business reply on Google
Zhao, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ap113938821
Staff refused to seat customers in their preferred location.
Business reply on Google
Hi Leslie, we are so sorry to hear this was your experience with Applebee’s. This is certainly not what we aim to provide, so we very much appreciate you connecting with us on this. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Vancouver team follow up with you. https://empli.fi/cs/ap110609095
The salad ingredients were stale and the order preparation was slow.
Business reply on Google
viirginia, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ap109636624
Poor food quality and inadequate service regarding utensils.
Business reply on Google
Hi J, we are so sorry to hear this was your experience with Applebee’s. This is certainly not what we aim to provide, so we very much appreciate you connecting with us on this. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Vancouver team follow up with you. https://empli.fi/cs/ap108305800
Manager was observed yelling at an employee in the kitchen area.
Business reply on Google
Jessica, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ap107011181
Waitress added unauthorized tip to bill and food caused illness.
Business reply on Google
Thank you Bob for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Vancouver team follow up with you: https://empli.fi/cs/ap106360311
Hostess engaged in discriminatory seating practices based on race.
Business reply on Google
mark – we are sorry to hear you had an unpleasant experience at our Vancouver Applebee’s and we’d like the chance to make your next better. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Vancouver team follow up with you: https://empli.fi/cs/ap105131149
The restaurant served burnt pizza and the waiter was indifferent.
Business reply on Google
Miranda – we are sorry to hear you had an unpleasant experience at our Vancouver Applebee’s and we’d like the chance to make your next better. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Vancouver team follow up with you: https://empli.fi/cs/ap105039895
Poor food quality and unhelpful customer service regarding a replacement order.
Business reply on Google
Thank you jeanie for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Vancouver Applebee’s franchisee follow up with you: https://empli.fi/cs/ap97936516
Long wait times and failure to honor advertised menu promotions.
Business reply on Google
Ryan – we are sorry to hear you had an unpleasant experience at our Vancouver Applebee’s and we’d like the chance to make your next visit a 5-star experience! Please copy and paste this link into your web browser so we can get just a little more info and we will have the Vancouver Applebee’s franchisee follow up with you: https://empli.fi/cs/ap93407632
poor service and incomplete food orders provided during visit
Business reply on Google
Pdx, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ap87626453
Customer charged for extra sauce after receiving dry meal
Business reply on Google
Randall – we are sorry to hear you had an unpleasant experience at our Vancouver Applebee’s and we’d like the chance to make your next visit a 5-star experience! Please copy and paste this link into your web browser so we can get just a little more info and we will have the Vancouver Applebee’s franchisee follow up with you: https://empli.fi/cs/ap73076232
Staff failed to acknowledge or serve the table for twenty minutes.
Business reply on Google
Ann, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ap67470803
Staff enforced unstated rules regarding seating and happy hour pricing.
Business reply on Google
Thank you Kainoa for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Vancouver Applebee’s franchisee follow up with you: https://empli.fi/cs/ap66278757
Poor food quality and inattentive service from staff
Business reply on Google
Kayleigh – we are sorry to hear you had an unpleasant experience at our Vancouver Applebee’s and we’d like the chance to make your next visit a 5-star experience! Please copy and paste this link into your web browser so we can get just a little more info and we will have the Vancouver Applebee’s franchisee follow up with you: https://empli.fi/cs/ap63645266
The burger was undercooked and the food was served cold.
The restaurant had dirty tables and poor quality food.