Arby's
🍽️ Restaurants · Billings
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Missing order items and unprofessional staff behavior
Business reply on Google
We agree that professionalism costs nothing, Haleigh, and getting attitude for pointing out our mistake is entirely unacceptable. Missing items are frustrating enough without our crew treating the fix like a burden to them. We are so sorry for how you were treated, and we are dealing with this team directly to fix both our order accuracy and our customer service culture.
The roast beef served was stale and had an unappealing crust.
Business reply on Google
Our legendary meats should always be served hot, fresh, and made to order for every single guest. That certainly sounds like a major miss on our part, Sean, and we are deeply sorry for letting you down. We are retraining our team right away to ensure every sandwich leaving the counter is at its peak quality.
Poor food quality and lack of management response to refund request.
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
steak bites were burnt and greasy, curly fries tasted old
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
Poor food quality and automated ordering system
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
Automated drive-thru ordering system is incompetent and frustrating
Business reply on Google
We sincerely apologize. Please share additional details with us at the link below. A member of our Guest Support Team will reach out to you to make this right. https://commentform.marketforce.com/commentform/Arbys.aspx
Customer dislikes the mandatory automated ordering system.
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
AI drive-thru system causes order inaccuracies
Business reply on Google
We’re sorry to hear that. Please share more information with us at the link below. Our Guest Support Team will be sure to make this right. https://commentform.marketforce.com/commentform/Arbys.aspx
AI drive-thru consistently provides incorrect food orders
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
Automated ordering system and cold food quality
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
customer dislikes the use of automated ordering systems
Business reply on Google
Thank you for bringing this to our attention. Please share additional details with us at the link below. A member of our Guest Support Team will be in touch. https://commentform.marketforce.com/commentform/Arbys.aspx
Dining room closed to customers despite staff being present.
Business reply on Google
We sincerely apologize. Please share additional details with us at the link below. A member of our Guest Support Team will reach out to you to make this right. https://commentform.marketforce.com/commentform/Arbys.aspx
Incorrect order items and poor food quality provided
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
Rude manager refused order modifications and served overcooked food.
Business reply on Google
We apologize for your experience. Please let our Guest Support Team know more details about your restaurant visit using the link below and we will make things right. https://commentform.marketforce.com/commentform/Arbys.aspx
The milkshake machine was broken and caused a long wait.
Business reply on Google
We apologize. Please share additional details with us at the link below. A member of our Guest Support Team will reach out to you to make it right. https://commentform.marketforce.com/commentform/Arbys.aspx
Staff failed to acknowledge or greet the customer at the counter.
Business reply on Google
We sincerely apologize. Please share additional details with us at the link below. A member of our Guest Support Team will reach out to you to make this right. https://commentform.marketforce.com/commentform/Arbys.aspx
Long drive-thru wait and incorrect order received.
Business reply on Google
Thank you for sharing! We appreciate the kind words & will share your comments with our restaurant team.
The Reuben sandwich served was burnt and inedible.
The restaurant failed to include paid items in the order.