Arby's
🍽️ Restaurants · Cincinnati
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Customer reports unsanitary conditions requiring health department intervention.
Business reply on Google
We take matters of safety and restaurant operations incredibly seriously, Sarah. Our local leadership team is immediately reviewing this feedback to ensure all proper protocols are being strictly maintained. We want every guest to step inside with absolute peace of mind, and we are committed to upholding our highest standards.
Slow service, cold food, and poor restaurant cleanliness.
Business reply on Google
Hi Jackie, we know you're here for the meats, not the wait, and we're sorry for the issues with freshness and service. We'll be sure to review this with our team to address these concerns.
Missing items and incorrect preparation of the beef and cheddar sandwich.
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
Poor customer service, messy packaging, and incorrect food order.
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
The drive-thru order contained the incorrect sandwich.
Business reply on Google
Thank you for bringing this to our attention. Please share additional details with us at the link below. A member of our Guest Support Team will be in touch. https://commentform.marketforce.com/commentform/Arbys.aspx
Staff disputed the customer's claim regarding a missing sandwich ingredient.
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
Long wait times and poor quality food served.
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
Long drive-thru wait times and poor food quality.
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
The club wrap was served with excessive honey mustard.
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
Manager refused to honor online app pricing at the drive-thru
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
customer ignored at drive-thru for over five minutes
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
Staff provided poor service and failed to follow food preparation instructions.
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
The restaurant prepared the sandwich order incorrectly.
Business reply on Google
Thank you. Our team looks forward to serving you again soon.
frequent order inaccuracies and cold food quality issues
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
Staff were unprofessional and the large order was underfilled.
Business reply on Google
Hi Tim. Thanks for letting us know. Feel free to leave us more feedback at https://commentform.marketforce.com/commentform/Arbys.aspx.
Repeated order inaccuracies and unprofessional staff behavior at this location.
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
Rude staff, poor food quality, and missing items in order.
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
Poor food preparation and refusal of service despite staff presence.
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
Long wait time and foreign object found in food
Business reply on Google
We sincerely apologize. Please share additional details with us at the link below. A member of our Guest Support Team will reach out to you to make this right. https://commentform.marketforce.com/commentform/Arbys.aspx
Manager denied drink refill and served cold fries.