Arby's
🍽️ Restaurants · El Paso
total experiences
replied on google
Most reported issues
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Experiences
The restaurant refused to honor a coupon for any sandwich.
Business reply on Google
Our coupon deals are a big part of what our fans count on. We’re sorry your first Arby’s experience left you disappointed, Niky. We'll be taking a closer look to make sure this gets addressed.
The tea was unsweetened and the sandwich bread was stale.
Business reply on Google
That sandwich and tea both missed the mark, especially when you were already having a rough time, Stephanie. Paying for a drink that wasn’t sweet and a sandwich with hard bread and unpleasant-tasting meat is understandably frustrating. We’ll refer the food quality and drink preparation concerns to the appropriate team so they can be addressed.
The sandwich had bland flavor and dry, over-toasted bread.
Business reply on Google
Dry, over-toasted bread and bland flavor can take a sandwich from promising to pretty disappointing, Richard. Even the sauces shouldn’t have to work overtime just to make the sandwich enjoyable. We’ll flag the food-quality concerns so the location can take a closer look at the preparation.
The restaurant was out of menu items.
Business reply on Google
It’s frustrating to be told items are unavailable, especially when you were expecting a quick and easy stop, Valerie. We’re sorry the service left you feeling this dissatisfied. We’re sharing your feedback with the local team so they can review the availability and service issues and work toward a better experience.
Staff member was rude and unhelpful regarding a request for sauce.
Business reply on Google
This isn’t the fan experience we want for you, Ron, as we know that Arby’s sauce is essential to the experience. We’re sorry your recent visit fell short of our standards. We’ll be sure to share this with the appropriate team for review.
Staff provided incorrect order and exhibited rude behavior.
Business reply on Google
We’re sorry to hear about your experience, Laura Whittle. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
The burger was overcooked and the fries were stale.
Business reply on Google
Thank you for bringing this to our attention. Please share additional details with us at the link below. A member of our Guest Support Team will be in touch. https://commentform.marketforce.com/commentform/Arbys.aspx
The sandwich meat portion size is insufficient for the price.
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
The cashier provided incorrect sauces and insufficient quantity for the order.
Business reply on Google
We’re sorry to hear that. Please share more information with us at the link below. Our Guest Support Team will be sure to make this right. https://commentform.marketforce.com/commentform/Arbys.aspx
Staff closed the lobby earlier than the posted operating hours.
Business reply on Google
We apologize for your experience. Please let our Guest Support Team know more details about your restaurant visit using the link below and we will make things right. https://commentform.marketforce.com/commentform/Arbys.aspx
The food quality was poor and portion sizes were too small.
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
The order was missing the curly fries.
Business reply on Google
Thank you for bringing this to our attention. Please share additional details with us at the link below. A member of our Guest Support Team will be in touch. https://commentform.marketforce.com/commentform/Arbys.aspx
The order was incorrect and the food quality was poor.
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
The business location is closed during posted operating hours.