Arby's
🍽️ Restaurants · Erie
total experiences
replied on google
Most reported issues
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Experiences
The food was cold, incorrectly portioned, and had a bad odor.
Business reply on Google
Sounds like your dog was the only one who came away happy from that meal, Larry. A cold sandwich with a questionable bun and cold fries is disappointing, especially when you're expecting a substantial roast beef meal. We’ll pass these food quality and portion concerns along to the appropriate team for review.
rude staff and unclean restaurant environment
Business reply on Google
Rude attitudes, missing basics like ketchup, and a dirty dining room make for an absolute failure on our watch, Idaitza. You came in expecting a clean spot and a solid lunch break, not hostile service and a messy store. We will refer this directly to the appropriate team so they can address staff behavior and store cleanliness immediately.
The Reuben sandwich was cold and the fries were poor quality.
Business reply on Google
Arby's is all about high-quality, hot meats, and it sounds like we really dropped the ball on your last visit. In-store, mobile order, or drive-thru, you should always be able to depend on us. We know how frustrating this is when you're ready to eat. We are listening to all of our guests and are sharing this feedback with our Erie team. We are always working to provide a meat-tastic experience for everyone.
The restaurant is closed due to malfunctioning registers.
Business reply on Google
We sincerely apologize for the inconvenience caused by the recent closures, Loric. We understand how frustrating this must be and are working to resolve these issues quickly. Your experience is important to us, and we appreciate your patience as we strive to meet the high standards you expect.
The french fries served were not hot.
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
Customer waited fifteen minutes without being acknowledged by staff.
Business reply on Google
Thank you for bringing this to our attention. Please share additional details with us at the link below. A member of our Guest Support Team will be in touch. https://commentform.marketforce.com/commentform/Arbys.aspx
Employee displayed a rude attitude regarding smoking near the drive-thru window.
Business reply on Google
We sincerely apologize. Please share additional details with us at the link below. A member of our Guest Support Team will reach out to you to make this right. https://commentform.marketforce.com/commentform/Arbys.aspx
Employee falsely accused customer of honking in the drive-thru
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
Excessive drive-thru wait times and unprofessional staff behavior.
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
Long wait time and poor service from the manager
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
The chicken sandwich had an insufficient amount of product.
Business reply on Google
Thank you for bringing this to our attention. Please share additional details with us at the link below. A member of our Guest Support Team will be in touch. https://commentform.marketforce.com/commentform/Arbys.aspx
The customer received an insufficient portion of fries.
Business reply on Google
We sincerely apologize. Please share additional details with us at the link below. A member of our Guest Support Team will reach out to you to make this right. https://commentform.marketforce.com/commentform/Arbys.aspx
The roast beef served was poor quality and improperly prepared.
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
Staff refused to slice meat fresh for a special request.
Business reply on Google
We apologize for your experience. Please let our Guest Support Team know more details about your restaurant visit using the link below and we will make things right. https://commentform.marketforce.com/commentform/Arbys.aspx
Staff refused drive-thru service and failed to process order cancellation.
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
The restaurant is out of roast beef for orders.
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
The roast beef sandwich was tough and difficult to chew.
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
The business closes early and staff are rude to customers.
undercooked chicken and incorrect beverage served
The restaurant floors were sticky and the restroom was unsanitary.