Arby's
🍽️ Restaurants · Fargo
total experiences
replied on google
Most reported issues
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Experiences
Incorrect order items and poor quality of food ingredients provided.
Business reply on Google
Hi Joe, that’s not the experience we want for our fans. We're sorry for the issues with your order and the quality of your meal. We'll be sure to review this with our team to prevent it from happening again. We appreciate your feedback and hope to provide a better experience next time.
Staff refused to modify order and withheld the transaction receipt.
Business reply on Google
This behavior is completely unacceptable and does not reflect Arby’s values. We are deeply concerned by your report, Nicholas, and will take investigate immediately.
Poor food quality, unsanitary conditions, and rude management.
Business reply on Google
Aurora, we take these reports very seriously as the health of our guests is our top priority. We are sorry about the food and service you experienced and are escalating this to our Quality team.
online delivery orders were repeatedly canceled by the restaurant
Business reply on Google
It’s a major disappointment when you have your heart set on a specific sandwich and we’re out. We’re sorry for the inconvenience, Elizabeth. We look forward to serving you again soon.
Disrespectful staff, long wait times, and cold, poor quality food.
Business reply on Google
We’re sorry to hear that, Baddie80Bixch. Please share more information with us at the link below. Our Guest Support Team will be sure to make this right. https://commentform.marketforce.com/commentform/Arbys.aspx
Incorrect food items provided without customer consultation
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
The large order of curly fries was only half full.
Business reply on Google
We’re sorry to hear that. Please share more information with us at the link below. Our Guest Support Team will be sure to make this right. https://commentform.marketforce.com/commentform/Arbys.aspx
Staff mocked the customer during a drive-thru order correction
The delivered food was cold, tough, and poor quality.
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
Poor service and low quality food served at drive thru
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
Incorrect drive-thru order and rude management service.
Business reply on Google
We apologize for the incorrect order that you received. Please share additional details with us at the link below. A member of our Guest Support Team will reach out to you to make it right. https://commentform.marketforce.com/commentform/Arbys.aspx
The sandwich was prepared incorrectly and the chicken was tough.
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
Mobile app malfunctions and blocked fire exit cause customer inconvenience.
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
The meat patty in the deluxe burger was served raw.
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
Incorrect order items and undercooked food served
Business reply on Google
We’re sorry to hear that. Please share more information with us at the link below. Our Guest Support Team will be sure to make this right. https://commentform.marketforce.com/commentform/Arbys.aspx
The sandwich was prepared incorrectly and served cold.
Business reply on Google
We sincerely apologize. Please share additional details with us at the link below. A member of our Guest Support Team will reach out to you to make this right. https://commentform.marketforce.com/commentform/Arbys.aspx
The drive-thru order was incorrect and missing requested sauce.
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
Food quality was poor and the milkshake portion was incomplete.
Business reply on Google
We’re sorry to hear that. Please share more information with us at the link below. Our Guest Support Team will be sure to make this right. https://commentform.marketforce.com/commentform/Arbys.aspx
The buffalo chicken wrap was served with excessive sauce.
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.