Arby's
🍽️ Restaurants · Flint
total experiences
replied on google
Most reported issues
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Experiences
staff refused to fulfill a doordash order after closing time
Business reply on Google
This is definitely not the bold, friendly service we aim for at Arby’s. We’re sorry our team missed the mark on hospitality today, Anna. We'll review this to ensure we're providing the experience you expect.
Fried food tastes like old grease and mozzarella sticks are undercooked.
Business reply on Google
Brad, we take these reports very seriously as the health of our guests is our top priority. We are escalating this to our Quality team.
Missing items and long wait times for food order.
Business reply on Google
We’re very sorry your recent visit didn’t meet expectations, Chelsey. We know how frustrating it is to wait for your food and not receive everything you need. This is not the experience we want our guests to have, and we’ll be sharing your feedback with the team to help improve moving forward.
Incomplete order, poor food presentation, and unresponsive customer service.
Business reply on Google
We sincerely apologize, Ashley Smith. We appreciate you letting us know and will share your feedback with the appropriate team to help us improve.
Drive-thru staff were rude and order items were missing.
Business reply on Google
Thank you for bringing this to our attention, Mel Jean. Please share additional details with us at the link below. A member of our Guest Support Team will be in touch. https://commentform.marketforce.com/commentform/Arbys.aspx
frequent order inaccuracies and undercooked food items
Business reply on Google
We sincerely apologize, Seth Decent. Please share additional details with us at the link below. A member of our Guest Support Team will reach out to you to make this right. https://commentform.marketforce.com/commentform/Arbys.aspx
Cold food, incorrect order, and unprofessional staff behavior.
Business reply on Google
Thank you for bringing this to our attention, Anthony Melendez. Please share additional details with us at the link below. A member of our Guest Support Team will be in touch. https://commentform.marketforce.com/commentform/Arbys.aspx
Customer was overcharged and served raw hamburgers.
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
Poor food quality and incorrect drink flavors served at Arby's.
Business reply on Google
We sincerely apologize. Please share additional details with us at the link below. A member of our Guest Support Team will reach out to you to make this right. https://commentform.marketforce.com/commentform/Arbys.aspx
Long wait time and missing items from the order.
Business reply on Google
We sincerely apologize. Please share additional details with us at the link below. A member of our Guest Support Team will reach out to you to make this right. https://commentform.marketforce.com/commentform/Arbys.aspx
The macaroni and cheese bites were served burnt.
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
Foreign object found in food and poor meal quality
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
Slow service, unhygienic station, cold food, and poor value.
Business reply on Google
We apologize for your experience. Please let our Guest Support Team know more details about your restaurant visit using the link below and we will make things right. https://commentform.marketforce.com/commentform/Arbys.aspx
Excessive drive-thru wait times and dishonest staff communication.
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
Staff were rude and the order was incomplete and incorrect.
Business reply on Google
We sincerely apologize. Please share additional details with us at the link below. A member of our Guest Support Team will reach out to you to make this right. https://commentform.marketforce.com/commentform/Arbys.aspx
Poor customer service and low quality food served at drive-thru
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
poor food presentation and cold fries received in order
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
The food served was stale, cold, and improperly reheated.
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
Staff displayed rude behavior and the food order was incorrect.
Business reply on Google
Thank you for bringing this to our attention. Please share additional details with us at the link below. A member of our Guest Support Team will be in touch. https://commentform.marketforce.com/commentform/Arbys.aspx
Staff consistently fail to provide requested sauce with orders.
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.