Arby's
🍽️ Restaurants · Middle Village
total experiences
replied on google
Most reported issues
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Experiences
The restaurant refused to provide a bag for takeout orders.
Business reply on Google
You deserve a convenient, secure way to carry your food out the door, so being denied a takeout bag is a major operational fail, Ken. Whether food is going into the drive-thru, out with a driver, or leaving with you, proper packaging is mandatory. Management is actively reviewing shift prep and packaging standards with the crew so every takeout order gets bagged without question.
Night shift staff ignore customers and avoid taking orders
Business reply on Google
Cynthia, that is absolutely ridiculous and completely unacceptable behavior from our night crew. No customer should have to play hide-and-seek or listen to employees laughing in the drive-thru instead of taking an order. We are escalating this directly to upper management today to put an end to these nighttime antics and hold this staff accountable.
Employees handle raw chicken and food without changing contaminated gloves.
Business reply on Google
Lilly, we take these reports very seriously as the health of our guests is our top priority. We are escalating this to our Quality team.
Employees handle trash without gloves before serving food to customers.
Business reply on Google
Lilly, we take these reports very seriously as the health of our guests is our top priority. We are escalating this to our Quality team.
The food served was raw and a refund was denied.
Business reply on Google
Michael, we take these reports very seriously as the health of our guests is our top priority. We are escalating this to our Quality team.
The roast beef sandwich quality was poor.
Business reply on Google
Hi John, that’s not the experience we aim to provide. We're sorry to hear that our Roast Beef didn't meet your expectations, but glad you enjoyed the Curly Fries. We'll be sure to review this with our team to improve.
Long drive-thru wait and inconsistent service availability
Business reply on Google
We're sorry to hear about your experience, and we understand how frustrating that must have been. This is not the service we aim to provide at Arby's. We'll be sure to review this with our team to ensure better communication and service in the future. Thank you for bringing this to our attention.
Employee observed picking nose without washing hands before handling food.
Business reply on Google
We sincerely apologize, Nusaybah. Please share additional details with us at the link below. A member of our Guest Support Team will reach out to you to make this right. https://commentform.marketforce.com/commentform/Arbys.aspx
Served spoiled cheese sauce and manager refused to address the issue.
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
Staff exhibited rude behavior and failed to provide ordered food items.
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
Missing sandwich sauce and cold, soggy fries.
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
The food quality was poor with rubbery and soggy items.
Business reply on Google
We sincerely apologize. Please share additional details with us at the link below. A member of our Guest Support Team will reach out to you to make this right. https://commentform.marketforce.com/commentform/Arbys.aspx
The kitchen area is unsanitary and the food quality is poor.
Business reply on Google
We sincerely apologize. Please share additional details with us at the link below. A member of our Guest Support Team will reach out to you to make this right. https://commentform.marketforce.com/commentform/Arbys.aspx
The sandwich was poorly prepared with missing ingredients and untoasted bread.
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
Poor food quality, long wait times, and unprofessional management behavior.
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
Manager ignored customer request for a large catering order