Arby's
🍽️ Restaurants · Neptune Township
total experiences
replied on google
Most reported issues
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Experiences
Employees mocked customers and the manager threatened physical violence.
Business reply on Google
We’re disappointed to hear how your family was treated, Madeline. You came in ready to feed the whole crew and instead walked away without dinner because of how the interaction unfolded, so we’ll make sure the details are shared with the appropriate team for attention.
Poor staff productivity, missing beverage, insufficient food portions, and lack of…
Business reply on Google
We want our fans to leave full and happy. We’re sorry if the Beef 'n Cheddar portions didn't meet our usual standards and that we missed the mark on the facility, Dilli. We will use your feedback to sharpen our game and help restore the 5-star experience your family has known since you were young.
The meat was undercooked and the buns were overly salty.
Business reply on Google
We take these reports very seriously as the health of our guests is our top priority. We are escalating this to our Quality team.
The roast beef sandwich size was smaller than expected.
Business reply on Google
We want our fans to leave full and happy. We appreciate that you went so far out of your way to visit us and are sorry the roast beef sandwich wasn't how you remembered it, Kelsi. We'll be sure to review this with our team.
Store refused to honor a local advertisement
Business reply on Google
We're sorry that there was a miscommunication regarding a promotion, Dirt. These policies should be made clear for everyone. We value your feedback and we'll be sure to review this with our team.
The French dip sandwich was served without the dipping sauce.
Business reply on Google
Thank you for bringing this to our attention, Kevin Bayer. Please share additional details with us at the link below. A member of our Guest Support Team will be in touch. https://commentform.marketforce.com/commentform/Arbys.aspx
customer ingested sharp plastic found inside a sandwich
Staff member was unprofessional and trolling the customer over the intercom.
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
customer experienced food poisoning after consuming self-serve condiments
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
The sandwich was cold and the drink tasted like mop water.
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
sharp plastic pieces found inside the sandwich
Poor food quality and rude customer service experience.
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
Staff refused currency and maintained unsanitary bathroom facilities.
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
Staff refused to honor app promotion and behaved unprofessionally.
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
The burger was missing the advertised sauce.
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
Excessive sauce on food and long wait times for order.
Business reply on Google
We're sorry to hear this. Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team. We greatly appreciate all of your feedback.
Two out of four drive-thru orders were incorrect.
Business reply on Google
We’re sorry to hear about your experience. Please share additional details with us at the link below & a member of our Guest Support Team will reach out to you. https://commentform.marketforce.com/commentform/Arbys.aspx
The restaurant had an unpleasant odor and undercooked pastry was served.
Inaccurate order fulfillment and inappropriate staff behavior in dining area.