Arizona Sound

Business reply on Google

Steve, you were very disoriented when you entered our business which was demonstrated when numerous customers had to point you in the correct direction. The uhaul employee explained to you that truck was not available as it had just been returned and needed to go through the check out process. You insisted you be given that specific truck and were not willing to wait for the process to be completed. This is also a complaint about Uhaul, not Arizona Sound.

Business reply on Google

Jose, This negative review started since we told you we would not be giving you a free subwoofer when you asked for a replacement one after you damaged yours since you ordered it online and not from us. First, we informed you that the subwoofer could not be covered and to avoid turning the dial to the max since that would blow the subwoofer. You requested us to cover the subwoofer so that it would be out of your dog’s way and we warned you that was not a good position for it since the subwoofer would not be able to breathe. We provide advice on the merchandise we sale in our store. However, when shopping online, we are not the provider and cannot tell you what subwoofer is a good purchase. We can just go off of what you bring to our store and try our best to provide the assistance and materials that will make it work. We do not appreciate you posting a fabricated story of the experience as it was filled with many lies. It seems you created this negative review after you returned to our store to complain about the installation and to demand a free subwoofer from us. At the time, we explained that you would have to ask the manufacturer you ordered from to replace your subwoofer as ou

Business reply on Google

Vijay, You must be mistaken on the store you visited as we have no records of your visit and we are not in the business of purposely damaging people’s property.

Business reply on Google

As I am sure you are aware, prices have changed in everyday items and services. For example, we are sure you have noticed that gas prices change at a daily rate. We gave you an estimate when you first came to us, and you took some time to consider if you wanted to go through with the purchase and installation. You then returned at a later date with the decision to get the job done. Before we charged you or performed the installation, we provided the new estimate to you, which you agreed upon. We did not force you to go through with the installation, and we even recommended that you browse around and compare prices at other shops to choose the price that would work best for you. But you decided to purchase from us and receive the installation from us. That was your decision and no one forced you, as you are an adult capable of making your own decisions. Your car is over twenty years old with premium sound. That means you have JBL or an infinity stereo connected with a factory amplifier and multi-speakers and even subwoofers. You wanted to change the stereo, speaker, or subwoofer. We provided an estimate on the price of a new stereo, then speakers, and then a new amplifier. There was

Business reply on Google

The girl and our shop does not discriminate against race, religion, gender, or income. I'm not sure she did not give you one hundred percent attention. We are short on staff. It's a shame when someone brings prejudice involved when they do not receive full attention.

Business reply on Google

We cannot find you as a recent customer in our records, and we don't steal cable from our customers. We do not swap any merchandise, we use what the customer provides. You must have our shop confused with another

Business reply on Google

Our employee, Jamaica, has worked with us for many years and has proved to be a trustworthy person through his actions and character. We are not sure why you would describe him as untrustworthy after your brief contact with him, but we do not condone any prejudice thoughts at our company. Most of our workers do well to give each customer proper time and attention, however we do try to do each transaction in a timely manner and to not rush through any purchases. We will take your review into consideration to improve our business, however we do not agree with some of your opinions

Business reply on Google

We always tell our customers, first comes first serve. We do offer estimates for customers. If you do change your order and add more items, your installation price will also be changed. Sorry, but that price you wrote is fabricated. The price came as $70.00, not $150.00

Business reply on Google

Add back up camera to 2017 ford OEM radio is NOT like adding to after market stereo. It will need special part and harness that we advise you to purchase online about $700 . You paid $75.00 to us for installation of your 4 stripe of LED lights at bed of truck and we didn't charge you for taking stereo and tailgate apart to prove it to you that, there is NOT factory harness for back up camera exist and need it.