Ashley Outlet
🛒 Retail & Products · Decatur
total experiences
replied on google
Most reported issues
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Experiences
salesperson followed customers around while they were browsing
Business reply on Google
Thanks for visiting and for sharing your feedback! It's great to hear you found a good selection and pricing. The team strives to be helpful while also giving guests space to browse—your input is truly appreciated. If you have any questions as you continue your search, feel free to reach out. Hope to see you again!
The customer has been waiting two weeks for a bed delivery.
Business reply on Google
Marcie, We're sorry to hear about your experience, but it appears there might be a mix-up. After checking our records, we couldn't find your ticket in our system, which suggests that your review may be intended for a different location. We understand how frustrating this situation can be and are here to assist. If you believe this is an error on our part, please provide us with more details about your transaction (like a ticket number or date of service) so we can look into this further. Alternatively, if you think your review was meant for another location, we encourage you to share your feedback with them so they can address your concerns appropriately. Either way, your satisfaction is important to us, and we're committed to ensuring a positive experience for all our customers. Please feel free to reach out to us directly at 217-330-7042 (call or text) if you have any further questions or concerns. Warm regards, Dan Laws Director of Operations
Furniture set broke and wore out after two years of use.
Business reply on Google
Corey, we do not have your name on file. However, we have a similar invoice under a Jessica Scales that we have tried to get in contact with-- this seems to be an issue that would be covered by your service plan, but the phone number we have on file is disconnected. Please reach out to us at (217) 330-7042 (you can call or text).
Staff member made an unprofessional comment about the customer's child.
Business reply on Google
Our deepest apologies that your experience was not completely awesome. Thank you for your feedback!
Customer was misled about stock availability and overcharged for furniture items.
Business reply on Google
Our deepest apologies that your experience was not awesome. Please text out store number and mangement will reach back out to you ASAP to make this right.
delayed furniture delivery and inability to cancel order or contact support
Business reply on Google
Our deepest apologies that your experience was not awesome. We are undertaking significant efforts to improve our quality of service and we would love to hear more from you. Feel free to text our store phone and management will get back to you ASAP!
Mattress quality issues and poor delivery service experience
Business reply on Google
Our deepest apologies that your experience was not awesome. We are undertaking significant efforts to improve our quality of service and we would love to hear more from you. Feel free to text our store phone and management will get back to you ASAP!
Couch quality is poor and customer service is unresponsive.
Business reply on Google
Our deepest apologies that your experience was not awesome. We are undertaking significant efforts to improve our quality of service and we would love to hear more from you. Feel free to text our store phone and management will get back to you ASAP!
The store failed to deliver merchandise on the promised date.
Business reply on Google
Our deepest apologies that your experience was not awesome. We are undertaking significant efforts to improve our quality of service and we would love to hear more from you. Feel free to text our store phone and management will get back to you ASAP!
Prices are higher than expected for an outlet store.
Business reply on Google
Our deepest apologies that your experience was not awesome. We are undertaking significant efforts to improve our quality of service and we would love to hear more from you. Feel free to text our store phone and management will get back to you ASAP!
Furniture delivery is significantly delayed and billing terms were violated.
Business reply on Google
Our deepest apologies that your experience was not awesome. We are undertaking significant efforts to improve our quality of service and we would love to hear more from you. Feel free to text our store phone and management will get back to you ASAP!
Excessive wait times due to poor staff attention and service management.
Business reply on Google
Our deepest apologies that your experience was not awesome. We are undertaking significant efforts to improve our quality of service and we would love to hear more from you. Feel free to text our store phone and management will get back to you ASAP!
The store lost the customer's bed delivery and failed to communicate.
Business reply on Google
Our deepest apologies that your experience was not awesome. We are undertaking significant efforts to improve our quality of service and we would love to hear more from you. Feel free to text our store phone and management will get back to you ASAP!
Staff member asked inappropriate personal questions to a customer.
Business reply on Google
We are very sorry for your experience. We would like the opportunity to talk with you about this. Can you please give us a call at 330-7042 to speak with Dan, our manager.