Ashley Outlet
🛒 Retail & Products · Houston
total experiences
replied on google
Most reported issues
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Experiences
Store may sell items already paid for by the customer
Business reply on Google
Hi Alyssa, I appreciate you sharing your experience and I’m sorry to hear about the inconsistency you faced regarding your purchase. It’s great to know that Luci was accommodating, but I understand how frustrating it must be to feel uncertain about your items. We value your feedback and are here to review this for you and will send you an email shortly. Thank you for your patience.
The business provided misleading information and overcharged the customer.
Business reply on Google
Antonia, I’m sorry to hear about your experience and the concerns you've raised regarding pricing and information. We value your feedback and take it seriously. Please feel free to reach out to us via email at solutions@ashleyfurniture.com. In the subject line, write “Attention Ace B”, and in the body of the email, include your order information and a copy of your purchase receipt. We’ll be more than happy to assist you further.
unprofessional staff and poor furniture selection and pricing
Business reply on Google
Hi Naveen, I appreciate you sharing your experience, and I'm sorry to hear that you found the staff unprofessional and the prices unexpected. We strive to provide a welcoming environment and a diverse selection of quality furniture. Your feedback is valuable, and we will work on improving these aspects. If you have any further concerns, feel free to email solutions@ashleyfurniture.com with "Attention MD" in the subject line and attach the sales order receipt. We're here to help.
The store inventory was of poor quality.
Business reply on Google
I appreciate you sharing your experience, Donna. I'm sorry to hear that we didn't have what you were looking for and that the quality of our mattresses and bedroom sets did not meet your expectations. Your feedback is valuable, and we're constantly working to improve our offerings. If you have any further concerns or need assistance, feel free to reach out to us via email at solutions@ashleyfurniture.com. In the subject line, write “Attention Ace B”, and in the body of the email, include your order information and a copy of your purchase receipt. We’ll be more than happy to assist you further.
Furniture quality issues, safety hazard, and lack of customer support.
Business reply on Google
Wanda, I’m truly sorry to hear about your experience and the frustration it has caused you. Your concerns are important to us, and I can understand how disappointing it must be to deal with these issues, especially during such a challenging time. We want to help you find a resolution, so please reach out to us directly via text or call for further assistance. Feel free to text or call us at 866-787-7930.
Store manager was rude regarding a discount inquiry.
Business reply on Google
Adam, I’m sorry to hear about your experience with the store manager regarding your inquiry. Your feedback is important, and I understand how frustrating that must have been. We strive to provide a positive experience, and I appreciate you bringing this to our attention. If you’d like to discuss this further, feel free to reach out via text or call. Feel free to text or call us at 866-787-7930.
The mattress has sunken after six months of use.
Business reply on Google
Andres, I'm sorry to hear about your experience with the mattress. It's disappointing when a product doesn't meet expectations, especially after such a significant investment. I understand how frustrating it can be to deal with comfort issues, and your feedback is valuable. Please feel free to reach out to us via text or call for further assistance in resolving this matter. Feel free to text or call us at 866-787-7930.
Clearance center prices were higher than the main showroom prices.
Business reply on Google
We appreciate your feedback, Ms., and we're glad to hear that our sales person provided a positive experience. I understand your concern regarding the pricing of the bar stools in the clearance center compared to the showroom store, and I apologize for any confusion this may have caused. Your insights are valuable to us, and if you'd like to discuss this further, please feel free to reach out via text or call for assistance. Feel free to text or call us at 866-787-7930.
Customer waited over an hour to inspect a clearance item.
Business reply on Google
Kip?, I sincerely apologize for the long wait and the inconvenience you experienced while trying to inspect the clearance item. I understand how frustrating it must have been to wait significantly longer than expected, especially with your time constraints. Your feedback is important, and I will ensure it is addressed to improve our service. If you need further assistance, please feel free to reach out via text or call. Feel free to text or call us at 866-787-7930.
Manager was unprofessional and accused the customer of lying
Business reply on Google
Helena, I truly apologize for your experience and understand how frustrating it must have been for you. Our goal is to ensure every customer feels heard and valued, and it seems we fell short in your case. We appreciate your feedback and would love the opportunity to address your concerns further. Please feel free to reach out to us via text or call for assistance. Feel free to text or call us at 866-787-7930.
Salesperson sold damaged floor models as new without customer disclosure.
Business reply on Google
Patricia, I’m truly sorry to hear about your experience and the frustrations you faced during your purchase. We value your feedback and understand how disappointing it can be when expectations are not met. Please know that we take your concerns seriously, and I encourage you to reach out to us directly via text or call so we can address this matter and work towards a resolution. Thank you for bringing this to our attention. Feel free to text or call us at 866-787-7930.
poor customer service provided after a sale
Business reply on Google
Al, I’m sorry to hear about your experience and truly understand your disappointment. We value all our customers and it’s concerning to hear that we fell short in your case. Your feedback is important to us as we strive to improve our service. Please feel free to reach out via text or call for any further assistance. Feel free to text or call us at 866-787-7930.
Customer received a dining room set that appears to be used.
Business reply on Google
Zuce, I understand your concerns about the condition of the dinner set you received, and I'm sorry to hear that you're not satisfied. We strive to ensure our customers receive high-quality products, and I would love to assist you further. Please feel free to reach out to us via text or call so we can address this issue together. Feel free to text or call us at 866-787-7930.
Incomplete and damaged furniture delivery with poor communication from staff.
Business reply on Google
Christian, I sincerely apologize for the frustrating experience you've had with your order and the delivery process. It's clear that there have been multiple miscommunications and delays, which is understandably disappointing. I'm glad to hear you had positive interactions with our staff, but I regret that we didn't meet your expectations overall. Your feedback is invaluable, and I encourage you to reach out to us via text or call so we can work together to resolve this issue as quickly as possible. Thank you for your patience as we strive to improve our service. Feel free to text or call us at 866-787-7930.
The product was delivered missing the shelves and customer support is unresponsive.
Business reply on Google
I understand your frustration, Twana, and I'm sorry for the inconvenience this has caused you. It's important to us that you receive the complete product you expected. Please feel free to reach out to us via text or call for further assistance, and we'll do our best to resolve this issue promptly. Feel free to text or call us at 866-787-7930.
Missing table leaf and forged delivery signature
Business reply on Google
Sunaya, I’m truly sorry to hear about your experience with the missing table leaf and the lack of communication. We strive to provide better service and clearly fell short in your case. Your feedback is invaluable, and I understand your frustration. Please feel free to reach out to us via text or call for further assistance so we can resolve this issue for you. Feel free to text or call us at 866-787-7930.
Staff provided poor service and delivered the incorrect furniture item.
Business reply on Google
Talia, I'm truly sorry to hear about your recent experience with us; it’s clear we fell short in many areas, and that’s not the level of service we strive for. I understand how frustrating it must have been to deal with the pricing discrepancies and the delivery issues, especially after such a long wait. Your feedback is invaluable, and I assure you it will be taken seriously to improve our service. If you'd like to discuss this further, please feel free to reach out via text or call. Feel free to text or call us at 866-787-7930.
long wait times and poor customer service during order pickup
Business reply on Google
Angelica, I sincerely apologize for the frustrating experience you had while trying to pick up your order. It’s clear that our customer service fell short, and I understand how disappointing it must have been to wait without proper acknowledgment. Your feedback is invaluable, and I assure you we will address these concerns to improve our service. If you need further assistance, please feel free to reach out via text or call. Feel free to text or call us at 866-787-7930.
Furniture delivered in wrong color with chemical odors and defective squeaking bed.
Business reply on Google
Ari, we sincerely apologize for the multiple issues you've experienced during your purchase and delivery process. Your feedback regarding the delays, miscommunication on delivery dates, and the color of your furniture is invaluable, and we understand how frustrating this must be for you, especially with the concerns about the smell and the squeaking bed. We aim to provide a seamless experience for our customers, and it's clear we fell short in your case. Please reach out to us via text or call, as we would like the opportunity to address your concerns and assist you further. Your satisfaction is important to us. Feel free to text or call us at 866-787-7930.
Furniture arrived damaged and customer service is unresponsive.