Ashley Store
🛒 Retail & Products · Long Beach
total experiences
replied on google
Most reported issues
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Experiences
Furniture arrived with missing parts and staff provided poor customer service.
Business reply on Google
Thank you for taking the time to share your review. We’re sorry to hear about your experience and appreciate you sharing your feedback regarding the missing parts and service you received. Your comments help us improve our products and customer experience. If you need any assistance, please feel free to email us at solutions@ashleyfurniture.com and include “Attention AlexaC” in the subject line—we’d be happy to help.
Incorrect furniture delivered and unauthorized charges added to the final bill
Business reply on Google
Hi Manny, thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment caused by receiving chairs in the wrong color, the confusion regarding the product availability, and the difficulties you encountered while seeking assistance at the store. We understand how upsetting it must have been to make the trip to the store expecting support, only to feel unheard and unsupported during the process. Your comments regarding the incorrect chair color, conflicting information provided about the available options, lack of assistance from store personnel, concerns about duplicate delivery charges and warranty charges, and the overall communication and service experience are very important to us. We appreciate you bringing these matters to our attention. Please know that your feedback will be shared with the appropriate teams as we continue working to improve our products and services. If you have any questions or concerns, please email your information or order receipt to solutions@ashleyfurniture.com with the subject line "Attention RD." Our team will be happy to review your concerns and assist you further.
Delivery driver failed to locate address and staff was unhelpful
Business reply on Google
I understand your frustration, A, and I appreciate you sharing your concerns. It's important for us to know your location to improve our delivery service, and I apologize for any inconvenience you've experienced. We are continually working on enhancing our training and communication with our drivers. Please email us at solutions@ashleyfurniture.com with the subject line “Attention JD” and include your order details in the message body. We’ll be happy to help resolve your concern.
Salesperson misled customer regarding credit card interest and payment terms.
Business reply on Google
I understand your frustration, Ziggy, and I appreciate you sharing your concerns. It's important to us that our customers feel informed and confident in their purchases. I'm sorry to hear about your experience and the confusion regarding the payment options. If you'd like to discuss this further or need assistance, please feel free to email solutions@ashleyfurniture.com with "Attention MD" in the subject line and attach the sales order receipt. We're here to help.
Store failed to meet the guaranteed delivery date for furniture purchase.
Business reply on Google
Thank you for taking the time to share your experience. We’re very sorry to hear about the delivery date confusion and the difficulty reaching the store after your purchase. This is not the experience we want for our customers, and we understand how frustrating this situation has been. We’ve sent you an email so we can review this further and assist you directly. Please check your inbox when you have a moment.
poor communication and lack of transparency regarding return policies
Business reply on Google
Thank you for sharing your experience with Ashley, we would like to take care of this for you. It looks like we do have your order information attached to this review, we will review and send you an email with your order status. If you do not see an email from us in your inbox, please check your spam/junk folder. Thank you for choosing Ashley! We hope to speak with you soon.
Furniture delivery delayed multiple times after promised same-day pickup
Business reply on Google
We understand how frustrating and disappointing this experience has been, especially after being told your couches would be available for same‑day pickup and then facing unexpected delays and changes. We’re truly sorry to hear about the miscommunication and the lack of clear follow‑up, as this is not the level of honesty or service we aim to provide—particularly for such an important purchase. Your feedback about the Long Beach location is taken seriously, and we would appreciate the opportunity to look into your order and see how we can help make this right. It looks like we do have your order information attached to this review, we will review and send you an email to further assist you. If you do not see an email from us in your inbox, please check your spam/junk folder. Thank you for choosing Ashley! We hope to speak with you soon.
Customer experienced discriminatory treatment and excessive identity verification by…
Business reply on Google
We’re sorry to hear about your experience and appreciate you bringing it to our attention. Please email us at solutions@ashleyfurniture.com with the subject line “Attention Cd” and include a copy of your receipt so we can help resolve this. Thank you for your patience.
Delivery was cancelled without explanation and customer service was unhelpful.
Business reply on Google
We’re sorry to hear about your experience and the frustration caused by the delivery cancellation and lack of communication. That’s certainly not the level of service we want our customers to receive. Your feedback regarding the customer service experience and difficulty escalating the concern is important, and we will be sure to share it with the appropriate team. If you need any further assistance, please send us an email at solutions@ashleyfurniture.com . In the subject line state, “Attention AC” and in the body of the email include your order information. We'd be happy to help.
Delayed furniture delivery and receipt of damaged items.
Business reply on Google
Hi Christian. I understand your concern, and I'm sorry to hear about your experience with the delivery and damaged items. Your concerns are important to us, and we strive to improve our service. Please email solutions@ashleyfurniture.com with "Attention MD" in the subject line and attach the sales order receipt. We're here to help.
Delivery team damaged walls and company refuses to provide repair resolution.
Business reply on Google
Thank you for your feedback, Ana. We sincerely apologize for the experience you’ve described and understand your frustration; your concerns regarding the delivery damage, delayed resolution. If you need any further assistance, please send us an email at solutions@ashleyfurniture.com. In the subject line state, “Attention RP” and in the body of the email include your order information with the order receipt. We'd be happy to help.
Order was canceled without notification and staff was unprofessional.
Business reply on Google
We’re very sorry to hear about your experience and the inconvenience caused by the unexpected cancellation of your order. This is not the level of communication or service we want for our customers, and we understand how frustrating this situation must have been. I’ve sent you an email so we can review the details of your order and further discuss your concerns. Please check your inbox at your earliest convenience.
Warranty department failed to process correct replacement parts for damaged furniture.
Business reply on Google
Thank you for sharing your feedback. Our records show that a customer experience representative has addressed the delay related to your concern. We’re sorry for the frustration you encountered during the warranty process and appreciate you bringing this to our attention. If you need any further assistance or would like us to review this further, please email us at solutions@ashleyfurniture.com. In the subject line, include “Attention DEM B”, and in the body of the email, please provide your order information. We’d be happy to help.
Incorrect mattress delivered and poor customer service response
Business reply on Google
Patty, I'm truly sorry to hear about your experience and understand how frustrating this situation must be for you. It's important to us that our customers feel valued and supported, and it’s disappointing to hear we didn’t meet those expectations. Please feel free to reach out to us directly via email at solutions@ashleyfurniture.com. In the subject line, write “Attention Ace B”, and in the body of the email, include your order information and a copy of your purchase receipt. We’ll be more than happy to assist you further.
Rescheduled delivery resulted in defective furniture left unassembled in garage.
Business reply on Google
Thank you for your feedback. We’re glad to hear you had a positive experience in-store, and we’re sorry to learn about the delivery and setup issues. If you need any further assistance, please send us an email at solutions@ashleyfurniture.com. In the subject line state, “Attention AC” and in the body of the email include your order information. We’d be happy to help.
Furniture delivered with multiple damaged pieces and poor service coordination.
Business reply on Google
We are truly sorry to hear about your disappointing experience with us. We understand your frustration and we apologize for the inconvenience you faced. We would like to assist you however we are not able to locate any order information with the information provided in your review. Please send us an email to AshleyReviews@AshleyFurniture.com with your order information and in the subject line, please state "Attention AC" so that we can better assist you. Thank you.
Furniture broke shortly after purchase and store refused to provide replacement
Business reply on Google
Thank you so much for your feedback! I completely understand your frustration. I can definitely get a second opinion on this if you are interested, please email us at ashleyreviews@ashleyfurniture.com with the name, phone number, and address attached to your account.
Delivered barstools arrived with multiple structural defects and cosmetic damage.
Business reply on Google
We appreciate your feedback, and want to apologize for the damaged items that you have received. I cannot imagine how frustrating that must be but I really want to get this resolved for you! If you can please email us at ashleyreviews@ashleyfurniture.com with the name, phone number, and address attached to your account, I can start looking into this further for you!
Furniture arrived damaged and store refused to provide a replacement.
Business reply on Google
We apologize for the inconvenience, Cary. We understand your frustration and we'd like to help. Please reach out to us at ashleyreviews@ashleyfurniture.com so we can assist you further.
Incorrect pricing and missing furniture items delivered after purchase