Ashley Outlet
🛒 Retail & Products · Raleigh
total experiences
replied on google
Most reported issues
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Experiences
Hidden costs, damaged furniture, and unfulfilled order processing.
Business reply on Google
We appreciate you sharing your experience, Robin, and we're truly sorry for the issues of unexpected costs, damaged furniture, and delays in completing your order. Your feedback is important, and we understand how frustrating this must be for you. Please know that we are here to help, and we encourage you to reach out at wecare@shopashlye.com for any further assistance in resolving these concerns.
Sales associate provided false delivery promises and poor customer service.
Business reply on Google
Hello Justin, We’re very sorry to hear about your experience and are truly concerned by your feedback. Our team would appreciate the opportunity to discuss this further and work to improve your experience. Please contact us at wecare@shopashley.com so we can assist you directly.
Couch cushions contain improper or low-quality filling materials.
Business reply on Google
I understand your disappointment, Alexandra, and I'm sorry to hear about the issues you've encountered with your custom couch. It’s important to us that you feel satisfied with your purchase, and I appreciate you bringing this to our attention. Please feel free to reach out via email to wecare@shopashley.com so we can assist you further and address your concerns.
The store failed to deliver the couch by the promised date.
Business reply on Google
I understand how frustrating it must be to face delays, especially with a growing family. I apologize for the inconvenience caused by the lack of communication regarding your couch delivery. Your feedback is valuable, and I assure you we are looking into this matter to improve our service. If you need further assistance, please feel free to reach out at wecare@shopashley.com or give us a call at 803 228 4848.
Delivery personnel damaged property and store refused to provide compensation.
Business reply on Google
Thank you for the feedback, S King! We appreciate you shopping with us and sharing this review!
Staff and manager verbally assaulted an elderly customer.
Business reply on Google
Arndraya, I’m truly sorry to hear about your experience and the behavior you witnessed. We strive to provide excellent service, and it’s clear we fell short in this instance. Your feedback is valuable, and I assure you that we will address this matter to ensure it doesn’t happen again.
Store manager and staff displayed dismissive and incompetent behavior.
Business reply on Google
Sharin, I'm truly sorry to hear about your experience and the frustration you encountered. Your feedback is important, and we understand how disappointing it can be when expectations aren't met. We strive to provide a positive experience, and we are passing this along internally to be addressed appropriately so that this sort of experience isn't repeated in the future. Thank you for taking the time to share with us.
Sales staff engaged in bait and switch pricing tactics.
Business reply on Google
Thelma, we truly appreciate you sharing your experience and we're sorry to hear about the difficulties you faced. It’s important to us that all customers feel respected and valued. Your feedback regarding pricing and staff behavior is taken seriously, and we are passing this along internally to be addressed appropriately so that this sort of experience isn't repeated in the future. Thank you for taking the time to share with us.
warranty service provider refuses to cover torn leather sofa
Business reply on Google
Hi Sachish, we’re truly sorry to hear about your experience and understand how disappointing this situation must be. We always want our guests to feel confident in their purchases, and we regret that this hasn’t been your experience. Your feedback is very important to us and will be shared with our team as we continue working to improve both our products and services. Thank you for taking the time to share your experience with us.
Salesperson provided misleading information regarding delivery fees.
Business reply on Google
We're sorry to hear about your experience, Eric. Transparency is important to us, and we regret that we fell short during your visit. Your feedback will help us improve our communication. Thank you for sharing your thoughts, and we hope to provide a better experience in the future.
Sales representative refused price matching and acted aggressively toward the customer.
Business reply on Google
We’re sorry to hear about your experience. It’s important for us to provide fair and respectful service to all customers. Your feedback will help us improve our training and ensure everyone feels valued. Thank you for bringing this to our attention.
Staff member was unprofessional and rude during a phone inquiry.
Business reply on Google
Hi B. Your review is very concerning to us. We would greatly appreciate it if you would email us at wecare@shopashley.com. This kind of service is unacceptable and we want to be sure that we do everything we can to help. We look forward to hearing from you soon.
Store failed to disclose restocking fee policy for cancelled furniture order.
Business reply on Google
Shilpi, we’re sorry to hear about your experience and understand your frustration. Transparency is important to us, and we appreciate your feedback. We'll review our communication processes to ensure this doesn't happen again. Thank you for sharing your thoughts, and we wish you the best in your new place.
Managers failed to resolve account adjustments and order errors
Business reply on Google
Sharema, we sincerely apologize for your experience. It’s disappointing to hear about the lack of support you've encountered. Your feedback is important, and we are committed to improving our service. Please know we are taking your concerns seriously and will work to address them promptly. Thank you for sharing.
Store attempted to charge higher prices than advertised online
Business reply on Google
Roylan, I'm truly sorry to hear about your experience. We strive for transparency and competitive pricing, and it’s clear we fell short this time. Your feedback is invaluable, and we’ll use it to improve our service. Thank you for sharing your thoughts with us.
Furniture order not delivered and staff unresponsive to inquiries
Business reply on Google
karen, we so appreciate you and this review! Thank you for making us smile. We appreciate you shopping with us and hope to see you again soon!
Sales representative deceptively charged for a warranty promised as free.
Customer received incorrect furniture color and received no resolution from management.
Business reply on Google
Hi Karen. Your review is very concerning to us. We would greatly appreciate it if you would text us at (704) 313-6411. This kind of service is unacceptable and we want to be sure that we do everything we can to help. We look forward to hearing from you soon.
The purchased sofa has not arrived after three months.
Business reply on Google
Thank you so much for your review, Rudra! This review makes our day 🤩 We appreciate you shopping Ashley HomeStore!
Salesperson made false promises regarding delivery and customer service provided…
Business reply on Google
Thanks so much, S! We appreciate the review and are so glad you had a great experience! 🎉