Ashley Store + Outlet
🛒 Retail & Products · South Portland
total experiences
replied on google
Most reported issues
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Experiences
Furniture delivery is repeatedly delayed and cancellation incurs a restocking fee.
Business reply on Google
I understand your frustration, John, and I'm sorry to hear about the delays and the impact this has had on your situation. It's important to us that our customers have a positive experience, and I appreciate you bringing this to our attention. If you would like to discuss this further or find a resolution, please feel free to reach out at wecare@shopashley.com
Unauthorized hard credit inquiry performed during the sales process.
Business reply on Google
Thank you for sharing your feedback, Mohammed. I understand your concerns regarding the financial application process and the importance of clear communication about credit checks. Your suggestion to prioritize understanding customer needs before discussing financing options is valuable, and we appreciate your insights. It's great to hear that you liked our store and selection.
Sales associate was overly aggressive and interrupted private customer conversations.
Business reply on Google
Caitlyn, I’m sorry to hear about your uncomfortable experience in our store. It’s important for our customers to feel at ease while shopping, and I understand how frustrating it must have been to feel pursued. Your feedback is valuable, and I will make sure it is addressed. Please feel free to reach out through email to wecare@shopashley.com if you have further concerns or need assistance.
Furniture delivery was delayed without prior notification to the customer.
Business reply on Google
Francesca, I’m truly sorry to hear about your disappointing experience with the delivery of your items. I understand how frustrating it must be to take time off work and not receive the service you expected. Your feedback is important, and I will ensure it is addressed with the team to prevent this from happening in the future. If you have any further questions or need assistance, please feel free to reach out via email to wecare@shopashley.com