Ashley Store
🛒 Retail & Products · Triadelphia
total experiences
replied on google
Most reported issues
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Experiences
Furniture components do not fit and staff was verbally abusive.
Business reply on Google
In reality we made a special delivery to your apartment so you would have a bed Several other pieces of furniture were delivered to your apartment The issue was that a leg on your headboard was incorrectly sent by the manufacturer. A new leg was ordered and received. That leg was put on the headboard then there was an issue with the brackets that attach the headboard to the adjustable frame The new brackets have been ordered and it will be completed as soon as they are received We expect that to be later this week We appreciate you business and patience in completing this delivery
Damaged furniture delivery and incomplete refund of fees
Delivery staff damaged furniture during assembly after significant shipping delays.
Business reply on Google
Chanisha Your 1 star rating is unfortunate According to your sale, the order was placed on 12/5/25. Due to the holidays and demand for this group your order was moved beyond our normal 4 week delivery period. Yes, our policy states that special orders are not subject to refund or cancellation. You and all customers have the option to reselect or choose another item. You acknowledged and signed that agreement. Your furniture was received on 3/3/26 and delivered on 3/4/26 You were given Free Delivery I have reviewed your delivery with our team The group you selected is very popular and I hope you are enjoying it We will continue to improve our communications, updates and customer experience Thank you
Furniture delivery delayed four months with refusal to provide a refund
Sales associate was unprofessional and rude regarding a refund request.
The customer has not received their couch after three months.
Business reply on Google
If you would like my assistance I need the name on the order and the date of sale off of your receipt Availability on some products has been limited however shipments are received each week We appreciate your patience and will work to resolve this issue
Sales associates lacked knowledge regarding mattress types and options.
Business reply on Google
I understand you have concerns regarding 2 mattresses that you purchased I would ask you to call the Ashley Homestore at 3049090065 We can work together to resolve the issue Thank you AJ We are approaching 1 week since your review I have called you and responded on this thread Do you want to discuss your choice of mattresses?
Furniture delivery was delayed by forty-five days past the promised date.
Business reply on Google
James I understand you were expecting your furniture in a 2-4 week delivery window We do our best to estimate manufacture lead times and deliveries Unfortunately we were unable to meet that expectation We apologize for the inconvenience and will be sending you a gift card Thank you for your purchase We appreciate your business
Delivery personnel damaged furniture and failed to use protective shoe covers.
Business reply on Google
Janey Sonia has followed up on your behalf The recliner has need reordered and will be exchanged It is always difficult to deliver on a rainy day but we should be prepared with towels and foot covers We apologize for the inconvenience but we will make it right Thank you
Furniture arrived damaged and incomplete with multiple failed delivery attempts.
Business reply on Google
I will look into these issues tomorrow Monday and then reach out to you Have you received my messages I left for you resolving the cord issue
Staff member was rude and unhelpful during the interaction.
Business reply on Google
Is this related to the purchase of an entertainment center? It was scheduled for pick up then canceled Let’s discuss? I will call you Saturday morning
The business failed to replace broken furniture after two months.
Business reply on Google
If you could provide your name it would be helpful in assisting you with a resolution. Once again, if you would like our assistance you will need to provide us with your information We are unable to contact A. Your full name and phone number would be helpful
Furniture delivery delayed by six weeks and promised gift card missing
Business reply on Google
James, I do apologize that the delivery was delayed. Unfortunately the only part of our service we can't control is the shipping. The best we can do is try to set the proper expectation with the information we are given. I am sorry if that wasn't done. I am glad to hear that you enjoyed our delivery teams service! I do know that a gift card has been sent to you. I really hope you decide to give us another chance, and let us give you that 5 star experience
Failure to provide promised repair service for purchased furniture
Business reply on Google
Jane, I sincerely apologize for the frustrating experience you've had with your sofa and the lack of timely communication regarding the service. It’s clear that this situation has been very disappointing, and I understand your concerns. Your feedback is valuable, and I want to assure you that we take it seriously. If you need further assistance or would like to discuss this matter in more detail, please feel free to reach out via text or call. Is John Doe a relative? If we had your information we could be helpful
Missing power cord and rude store staff
Business reply on Google
Thank you for sharing your experience, Dylan; I'm glad to hear the couch is working well and in great condition, but I sincerely apologize for the missing USB cord and the rude interaction you had with our employee in Bridgeport, as that is not the standard we strive for. Your feedback is important to us, and I encourage you to reach out via text or call so we can assist you further with the cord issue.
damaged furniture remains unresolved after six weeks of poor communication
Business reply on Google
Michael, I sincerely apologize for the frustration you've experienced with your order and the delay in resolving the issue with your damaged headboard. I understand how important it is to have your furniture delivered in perfect condition and to receive timely communication. Your feedback is invaluable, and I would love to assist you further. I have already spoken to the warehouse about the situation. There should be a speedy response!
Customer is unable to access the company website
Business reply on Google
Barbara, I understand how frustrating it must be to have trouble accessing our website after your recent chat. We’re here to help you resolve this issue as quickly as possible. Please feel free to reach out to us at the store. 304-909-0065. I'm sure any of the associates there will be happy to help you!