Ashley Outlet
🛒 Retail & Products · Virginia Beach
total experiences
replied on google
Most reported issues
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Experiences
Staff refused restroom access to a non-purchasing visitor
Business reply on Google
Hi Danielle, Thank you for taking the time to share your feedback us. Our policies are in place to ensure the safety of our team and our guests in the store, however we understand the frustration this caused you as you were waiting for your husband and your car's repair next door. Your feedback is important to us, and allows us the opportunity to review and improve our processes. We are always looking for ways to improve. Thanks for sharing your experience with us, Danielle. We hope everything went smoothly with your car and that it was safely repaired for you and your husband!
Repeated delivery of defective furniture and failed repair attempts.
Furniture delivery was delayed and required customer to pick up items.
Customer received a different bed frame model than the one purchased.
Business reply on Google
Hi Emiline! We sincerely apologize for your negative experience with your bedframe purchase and we understand your frustration with the order error. Customer satisfaction is our number one priority, and we would like to discuss this further with you and want to do our very best to make this right for you. Please contact our Customer Care Team at (757) 962-8138 to talk about your experience with us, or you can email directly customercare@furnitureoptionsva.com. We ask that you please include the name on the purchase order, address, and contact number, so we can be most efficient in helping to resolve this for you!
sofa collapsed twice and company charges fees for phone payments
Business reply on Google
Hi Maria! We are so sorry to hear you are experiencing with your sofa's structure collapsing and we understand your upset and frustration. Please email us your account information, name, and address so we can review your purchase history and see how we can help to resolve this issue. Our Customer Care support team can be reached at: customercare@furnitureoptionsva.com or (757) 962-8138. We look forward to speaking with you and helping to bring resolution for your experience.
Aggressive sales staff and poor furniture quality
Business reply on Google
Hi Koffee Beans! Thank you for sharing your feedback. We strive to make every guest experience an enjoyable one and we’re very sorry we’ve not been able to meet your expectations this time. Your feedback is appreciate and allows us the opportunity to review and improve our processes. We are always looking for ways to improve. Thanks for sharing your experience with us, Koffee Beans!
Employee exhibited persistent and discriminatory behavior toward the customer.
Business reply on Google
Hi Mildred! Thank you for taking the time to share your feedback. Your constructive criticism will allow us the opportunity to review and improve our processes of supporting our team in mastering the correct balance of assisting you with your purchase versus allowing the space to browse at your leisure and enjoyment. We appreciate you taking the opportunity to share your experience with us, Mildred, and we hope you will come visit us again!
Staff were rude and failed to explain layaway requirements properly.
Business reply on Google
Hi Q! We sincerely apologize for your negative experience and understand you are disappointed with your recent visit. Customer satisfaction is our number one priority, and we would like to discuss this further with you and want to do our very best to make this right for you. Please contact our Customer Care Team at (757) 962-8138 to talk about your experience with us, or you can email directly customercare@furnitureoptionsva.com. We ask that you please include the name on the purchase order, address, and contact number, so we can be most efficient in helping to resolve this for you!
Customer received a defective couch and was denied return assistance.
Business reply on Google
Hi Oguzhan, We sincerely apologize for your negative experience with our teams and understand you are disappointed with your experience of replacing the sofa that arrived damaged. Customer satisfaction is our number one priority, and we would like to discuss this further with you and want to do our very best to make this right for you. Please contact our Customer Care Team at (757) 962-8138 to talk about your experience with us, or you can email directly customercare@furnitureoptionsva.com. We ask that you please include the name on the purchase order, address, and contact number, so we can be most efficient in helping to resolve this for you and remedying your experience with us!
Defective furniture delivered with no reasonable return or replacement options provided.
Business reply on Google
Hi Rachel, We appreciate you sharing your feedback and are so sorry to see that you had a this experience with the return and replacement of your sofa while working with our team. We are committed to providing the highest level of service and would like to hear more about your situation. Because your complaint may contain private information, we ask that you please contact our Customer Advocate at customercare@furnitureoptionsva.com or (757) 962-8138 to discuss. We look forward to speaking with you and finding an amicable resolution to remedy your experience.
The furniture delivery was delayed and communication was dishonest.
Business reply on Google
Hi Mary! We're so happy to see that Wayne and Priscilla took great care of you, Mary, and we sincerely apologize for your negative experience with delivery. Customer satisfaction is our number one priority, and we would like to discuss this further with you and want to do our very best to make this right for you. Please contact our Customer Care Team at (757) 962-8138 to talk about your experience with us, or you can email directly customercare@furnitureoptionsva.com. We ask that you please include the name on the purchase order, address, and contact number, so we can be most efficient in helping to resolve this for you!
Incorrect contract and delayed delivery of furniture items
Business reply on Google
Thank you for sharing your feedback with us, Universe Vee. I truly understand how disappointing it can be when expectations aren't fully met, and I’m genuinely sorry that our solutions haven’t brought you the satisfaction you deserve. We have taken the time to carefully review your situation and have provided the best options available under our policies. While they may not be the outcomes you were hoping for, please know that they are still here for you to consider. Your business is incredibly important to us, and we want nothing more than to improve your experience. If there’s anything additional we can do to assist you, please don’t hesitate to reach out.
Dining room chairs arrived with manufacturing defects and uneven legs.
Business reply on Google
Hi Nina! We're so happy to see that you worked with our Customer Care and Service teams, and they took great care to remedy the damaged chairs by delivering you a new set. We appreciate you sharing your previous feedback as well as your positive update, Nina! We hope your beautiful new dining set contributes to very happy and delicious memories in your home!
Staff failed to communicate missing documentation causing delivery delays.
Business reply on Google
Hi Missy! We are so sorry to see that you've had these experiences with your purchase and paperwork and would like to investigate it further so we can remedy your experience. We ask that you please reach out to our Customer Care team at (757) 962-8138 or customercare@furnitureoptionsva.com. Please include the purchase order number, delivery address, and purchaser's full name so are able to locate your account and look into this further. We look forward to speaking with you, Missy, and remedying your experience!
Order processing delays and unprofessional conduct by staff member.
Business reply on Google
Hi Mikeal! We sincerely apologize for your negative experience with our teams and understand you are disappointed with your recent visit and delivery delays. Customer satisfaction is our number one priority, and we would like to discuss this further with you and want to do our very best to make this right for you. Please contact our Customer Care Team at (757) 962-8138 to talk about your experience with us, or you can email directly customercare@furnitureoptionsva.com. We ask that you please include the name on the purchase order, address, and contact number, so we can be most efficient in locating your account and helping to resolve this for you!
defective furniture and refusal to honor warranty or provide refunds
Business reply on Google
Hi Bradley! We are so sorry to hear about your challenges with warranty and understand your frustrations. We would love for you to speak with our Customer Care team to see how we can assist you in working with Ashley's warranty and see how we are able to assist with resolving it. Please email us your account information, name, and address so we can review your purchase history and see how we can help to resolve this issue. Our support team can be reached at: customercare@furnitureoptionsva.com or (757) 962-8138.
Misleading information provided regarding delivery scheduling and communication protocols.
Business reply on Google
Hi Gigi! Thank you so much for providing this information for us. We're so sorry to see that you've experienced such a lack of clarity with delivery, and we understand how you are frustrated. Guest experience is our number one priority, and our Customer Advocate would love to speak with you further to hear about what happened and see how we can remedy it for you. We ask that you please email Kathy Ross at kross@furnitureoptionsva.com, and provide your account information, name, and address (used for the sale) so we can locate your account in our system and review your purchase history to see how we can help to resolve this issue. You may also reach out to our Customer Care team at (757) 962-8138 and ask to speak with Kathy so she can best assist you! We look forward to speaking with you, Gigi, and correcting the delivery complications and communication errors.
repeated delivery of incorrect mattress and refusal to refund delivery fees
Business reply on Google
Hi Byron and family, We appreciate you sharing your feedback and are so sorry to see that you have had such a frustrating experience with the correction of your King mattress. We understand how this has impacted your ability to sleep comfortably and your time obligations, and ask that you please reach out to our Customer Advocate so we can research your order history and remedy this experience you have had. We are committed to providing the highest level of service and would like to hear more about your situation. Because your complaint may contain private information, we ask that you please contact our Customer Advocate, Kathy, at customercare@furnitureoptionsva.com or 757-995-1115 to discuss. We look forward to speaking with you, Byron, and finding an amicable resolution to remedy your experience.
Sofa delivery from March order is still delayed
Business reply on Google
Hi Lavanda, We want to express our sincerest apologies for the delays on your sofa and completely understand the frustration of not receiving the items you have been eagerly anticipating. Your business means a lot to us, and we truly appreciate you taking the time to share your feedback with us. We may have similar items in stock that could be available sooner, and would love to speak with you further to learn more about what we can do to help. Please contact our Customer Care department at (757) 995-1115 or customercare@furnitureoptionsva.com with your invoice details and best contact information so we can look into this further. We are looking forward to hearing from you soon.