Aspen Dental - Billings, MT
🩺 Health & Wellness · Billings
total experiences
replied on google
Most reported issues
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Experiences
Inaccurate billing and improper dental procedures causing further damage
Business reply on Google
Emily, we understand that you were dissatisfied with your experience and appreciate you taking the time to let us know. Our goal is to provide quality care, clear communication, and a positive experience for every patient. We take concerns regarding treatment outcomes and patient interactions seriously. Again, thank you for taking the time to share your feedback as we’re always striving to improve our patients’ experiences.
Medical care was denied due to an upfront payment requirement.
Excessive pricing compared to competitors and unprofessional staff behavior.
Business reply on Google
Thank you for your feedback, Libby. If you’re open to sharing more details, we’d truly appreciate the opportunity to better understand what happened and address your concerns. Please consider reaching out to our office so we can learn more. We’re here to listen and help.
The business uses shady billing practices and has poor customer service.
Business reply on Google
We appreciate you letting us know about the trouble you’re experiencing, Sarah. We have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. -The Customer Service Team
Patient received only an x-ray and sales pitch instead of dentures.
Business reply on Google
Warren, at Aspen Dental, we offer a range of denture options to fit your smile! Check out our affordable denture solutions and get back to living life your way: https://bit.ly/3VuRDza.
Dentist administered medication despite documented patient allergies
Business reply on Google
It's great to hear you had a 5-star experience! Thank you for your kind review.
The business demanded an unaffordable payment without offering alternative financing…
Business reply on Google
We always strive to keep our pricing as affordable as possible because we believe everyone deserves access to quality dental care. Our treatment recommendations are carefully made by our experienced team with your long-term oral health and overall well-being in mind. If you have any questions or concerns about your personalized care plan, payment options, or the services we provide, please don’t hesitate to reach out to your Aspen team directly. We’re always here to help and want to make sure you feel comfortable and informed every step of the way. - The Customer Service Team
inaccurate billing estimates and lack of communication regarding necessary dental…
Business reply on Google
Tatiana, we regret that your experience didn’t meet your expectations. Please know that we’ve read your review and will be addressing your concerns with our team to help improve future patient experiences. If you have any questions about your care plan, please don’t hesitate to reach out to the team. -The Customer Service Team
Excessive wait times, unprofessional staff, billing errors, and incorrect prescription…
Business reply on Google
Sydney, we regret that your experience didn't live up to expectations and wanted to let you know that we have read your review and will address concerns with the team with an eye to improving future patient experiences. If you have any questions about the care plan you received, please don't hesitate to reach out to the team. -The Customer Service Team
Poor dental treatment caused pain and required an unexpected root canal.
Business reply on Google
We're very disappointed to hear this, T. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can work to find a resolution. -The Customer Service Team
Dentures required multiple repairs and insurance was billed incorrectly.
Business reply on Google
We’re so sorry to hear about the trouble you're having, Susan. We have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. -The Customer Service Team
inability to reach local staff and poor customer service experience
Business reply on Google
Hi Joe, we are sorry that you didn't have a positive experience. If you would like to share more detail about your experience, please consider calling our Customer Service team at 1-844-296-0187, so we can address your concerns.
Patient received a false diagnosis of twelve cavities and unnecessary treatment.
Business reply on Google
We’re sorry that you didn't have a positive experience and wanted to let you know that we have read your review and will address concerns with the team with an eye to improving future patient experiences. If you have any questions about the care plan you received, please don't hesitate to reach out to the team.
customer experienced long wait times and appointment rescheduling
Business reply on Google
We are really sorry to hear this and can understand your frustrations, Andres. We appreciate you for taking a moment to share your feedback. We wanted to let you know that we have read your review and will address concerns with the team in Billings with an eye to improving future patient experiences.
Office staff provided excessive, unnecessary charges and inaccurate insurance information.
Business reply on Google
We are sorry that your experience didn't live up to expectations. Each care plan is crafted to fit one's individual needs. If you have any questions about the care plan you received, please don't hesitate to reach out to the team.
Business provided unnecessary dental treatment quotes and exhibited unprofessional staff…
Business reply on Google
Hi Jessica, I’m sorry your first visit didn’t live up to expectations. Thanks for taking a moment to let us know about your visit and sharing your feedback with us so that we can continue to improve patient experiences. – Sophia
excessive wait times and unnecessary procedures for a simple denture repair
Business reply on Google
Hi, I’m sorry your visit didn’t live up to expectations. Thanks for taking a moment to let us know about your visit and sharing your feedback with us so that we can continue to improve patient experiences. – The Social Care Team
The dental office repeatedly canceled the patient's scheduled appointments.
Business reply on Google
We are sorry for any trouble you're having, Sarah. We will pass your message along to the team, so they can address concerns. - The Social Care Team
The office repeatedly cancels and reschedules appointments due to overbooking.
Business reply on Google
I'm sorry for any trouble you're having, Zachary. I will pass your message along to the team, so they can address concerns. - Sophia
Rude staff and poor treatment of a patient with anxiety.