Aspen Dental - Cincinnati, OH - Springdale
🩺 Health & Wellness · Cincinnati
total experiences
replied on google
Most reported issues
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Experiences
The dental procedure costs are significantly higher than industry averages.
The office consistently fails to start appointments on time.
Business reply on Google
We’re committed to providing every patient with the best possible experience, and we understand your frustration with the wait times you've encountered, Eyad. Thank you for taking the time to share your feedback, it helps us improve and better serve our patients in the future.
Unexpected extra charges for dental work already paid or financed.
Business reply on Google
Thank you for taking the time to share your feedback. The practice aims to provide the highest quality of patient care and takes all feedback seriously. If there are any further concerns about the treatment plan you received, please feel free to contact your local office directly at (513) 642-0002 for further explanation.
unexpected upfront payment demands and excessive charges for unnecessary items
Business reply on Google
Jen, we appreciate the opportunity to clarify any misunderstanding. New patient appointments include x-rays and a full comprehensive exam with our doctor and hygienist. From there, our team is able to make recommendations and discuss options that meet your individual needs. When schedules allow, our office does make the effort to offer treatment on the same day, but it’s not always possible. We have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. If you have any questions about your care plan, please don’t hesitate to reach out to us.
Unexpected high cost treatment plan and aggressive financing pressure
Business reply on Google
We regret that your experience didn't live up to expectations and wanted to let you know that we have read your review and will address concerns with the team with an eye to improving future patient experiences. If you have any questions about the care plan you received, please don't hesitate to reach out to our team.
The business is overcharging the customer and failing to resolve it.
Business reply on Google
We appreciate you letting us know about the trouble you’re experiencing, David. We have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. -The Customer Service Team
Staff were rude and refused to honor a confirmed appointment
Business reply on Google
Jamarcus, we take pride in our customer care. We wanted to let you know that we’ve have read your review and will address concerns with the team, always doing what we can to improve patient experiences. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. -The Customer Service Team
Business refused insurance coverage and pressured patient into expensive treatment plan
Business reply on Google
Todd, we regret that your experience didn’t meet your expectations. Please know that we’ve read your review and will be addressing your concerns with our team to help improve future patient experiences. If you have any questions about your care plan, please don’t hesitate to reach out to the team. -The Customer Service Team
The dental office prioritized expensive procedures over patient needs.
Business reply on Google
We're sorry to hear that you feel this way, Sammie. Your feedback matters to us, and we’d appreciate the opportunity to learn more about your experience. If you're willing to share additional details, please consider calling our Customer Service team at 1-844-296-0187 so we can address your concerns directly. -The Customer Service Team
Business is charging for mandatory exams despite previous agreement for free resizing.
Business reply on Google
Hi Andy, we really appreciate you for taking a moment to share your feedback. While we are happy to honor the warranty on your dentures, an exam is required. Your bite can change over time and the x-ray will show this and help us to better fit your denture. -The Customer Service Team
Unprofessional staff, unauthorized appointment cancellation, and poor office sanitation.
Business reply on Google
Aliyah, thank you for bringing this to our attention. We take pride in maintaining a clean and welcoming environment, and we are immediately addressing the issues you mentioned with our cleaning staff and the office to ensure this doesn't happen again. We're sorry your visit did not meet expectations, and please let us know if you have any further concerns. -The Customer Service Team
Incompetent staff, long wait times, and painful, unannounced dental procedures.
Business reply on Google
Sarah, we regret that your experience didn’t meet your expectations. Please know that we’ve read your review and will be addressing your concerns with our team to help improve future patient experiences. If you have any questions about your care plan, please don’t hesitate to reach out to the team. -The Customer Service Team
inconsistent billing charges and repeated failure of dental crown procedures
Business reply on Google
We are sorry for any trouble you're having, Adam. We have passed your message along to the management team, so they can address your concerns. -The Customer Service Team
Incorrect insurance information provided and long wait times for dental care.
Business reply on Google
We are really sorry to hear this and can understand your frustrations, Mark. We appreciate you for taking a moment to share your feedback. We wanted to let you know that we have read your review and will address concerns with the team in Cincinnati, with an eye to improving future patient experiences. -The Customer Service Team
Patient denied dental care due to pregnancy status
Business reply on Google
Hello Erinn, we're truly sorry to hear this and can understand your frustration. It is generally safe and even recommended to see a dentist while pregnant. In most cases, routine dental care, including cleanings, fillings, and extractions, can be performed safely during pregnancy, provided you inform your dentist about your pregnancy status. Our Doctors do require an OB release. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. -The Customer Service Team
Appointment was canceled due to disorganized scheduling and poor communication.
Business reply on Google
We are really sorry to hear this and can understand your frustrations, S H. We appreciate you for taking a moment to share your feedback. We wanted to let you know that we have read your review and will address concerns with the team in Cincinnati, with an eye to improving future patient experiences.
The office failed to locate the patient's scheduled emergency appointment.
Business reply on Google
This is not the experience we want for our patients. We are committed to continually improving and truly value your feedback as an opportunity to enhance future visits.
Appointments were repeatedly cancelled without communication and staff were…
Business reply on Google
I'm sorry that your experience didn't live up to expectations, Purna. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Garlen, ADMI
Patient left with exposed nerves and denied emergency dental care
Business reply on Google
I'm really sorry to hear that, Carol. If your son hasn't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to your son about his experience: 1-866-767-0890. - Cindy, ADMI