Aspen Dental - Fargo, ND
🩺 Health & Wellness · Fargo
total experiences
replied on google
Most reported issues
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Experiences
Customer charged for services not yet performed
Business reply on Google
Hi Amy, thank you for your feedback. Our practices do try to ensure our pricing is accurate and on par with your treatment needs. If you would like to discuss the care plan you received during your visit or if you need any additional care in the future, please give us a call so we can help.
staff failed to diagnose or address patient tooth pain
Business reply on Google
Adam, thank you for sharing your feedback. We value open communication and want every patient to feel heard and involved in decisions about their care. Your comments are important to us, and we'd appreciate the opportunity to learn more about your experience. Please contact us directly at your convenience so we can discuss your concerns further.
unauthorized charges and poor quality dental work
Business reply on Google
We appreciate you letting us know about the trouble you’re experiencing, RJ. We have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187.
Patient in pain was dismissed without receiving necessary dental care.
Business reply on Google
Thank you for bringing this to our attention. We want all of our patients to feel supported and the experience you described is not what we aim for our patients. When schedules allow, offices do make the effort to offer treatment the same day, but it’s not always possible. Our ability to provide same day treatment depends on the number of staff, patients, and procedures we have on a given day, as well as the treatment needing to be done or if a specialist is needed. Thank you for sharing your feedback with us, as it helps us continue working to improve our patient experience.
Staff were unprofessional and dental work resulted in an infection.
Business reply on Google
We truly appreciate you bringing this to our attention, Christian. Unfortunately, with no information to locate your account, our team would appreciate it if you could give us a call at (701) 526-4652 so we can look into your experience further. We want to support you and find a path forward.
unauthorized billing and painful dental procedure with resulting gum injury
Business reply on Google
Hi Sophia, thank you for reaching out. If you are still in pain, please contact our office immediately so we can schedule a post-op appointment to ensure everything is healing properly. We’re here to support you.
Clinic refused to perform urgent extraction despite confirming the need.
Business reply on Google
Hi Michael, we appreciate the opportunity to clarify any misunderstanding. New patient appointments include x-rays and a full comprehensive exam with our doctor and hygienist. From there, our team is able to make recommendations and discuss options that meet your individual needs. When schedules allow, our office does make the effort to offer treatment on the same day, but it’s not always possible. If you have any questions about your care plan, please don’t hesitate to reach out to us.
customer denied refund for unsatisfactory dental appliance despite guarantee
Business reply on Google
Hi there, thank you for sharing your experience with us. We understand how important proper fit and comfort are when it comes to flippers, and we take your feedback seriously. For further assistance or to discuss your concerns in more detail, please contact our office directly.
Poor dental work and failure to honor denture fitting guarantee.
Business reply on Google
Diana, your message has been shared with our team so we can review and address your concerns.
Patient denied routine cleaning unless expensive dental work is purchased
Business reply on Google
Thank you for the opportunity to address your concerns, Jalayne. Our recommendations are based on what will best support long-term oral health, and we never want a patient to feel unsure about why certain treatment is recommended. Our goal is to always provide clear information so patients can make informed decisions about their care, and we strongly encourage patients to ask questions and seek clarification at any point during their visit. If you have any questions about your care, please don't hesitate to reach out to us. We appreciate you sharing your feedback, as it helps us continue working to improve patient experiences.
The business overcharged for services and billed for unrendered procedures.
Business reply on Google
We appreciate you letting us know about the trouble you’re experiencing, Alanthis. We have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187.
Unnecessary treatment plans and unauthorized insurance charges at dental office.
Business reply on Google
Thank you for giving us the opportunity to address this, Tiffany. This is not what we want for our patients, and your experience truly matters to us. We're glad we were able to complete your refund. If you have any questions or need anything else, please don’t hesitate to reach out to us, we're here to help.
Excessive billing, long wait times, and unprofessional staff behavior.
Business reply on Google
Hi Blake, we regret that you didn't have a positive experience. If you’d like to share more details, please contact our Customer Service team at 1-844-296-0187 so we can address your concerns. – The Customer Service Team
Dentist refused requested filling and pushed expensive alternative procedures instead
Business reply on Google
Hi Maynard, thank you for reaching out. We regret we weren’t able to assist with your dental needs at this time. While we’re always happy to evaluate any concerns, treatment decisions can only be made after a full assessment by our Doctor. Until then, we’re unable to guarantee what care may be possible. We truly appreciate your understanding, and we’re here if you have any further questions. -The Customer Service Team
Excessive wait times and high cost estimate for unperformed dental cleaning.
Business reply on Google
Cory, we regret that your experience didn’t meet your expectations. Please know that we’ve read your review and will be addressing your concerns with our team to help improve future patient experiences. If you have any questions about your care plan, please don’t hesitate to reach out to the team. -The Customer Service Team
customer charged for an annual membership fee after not returning
Business reply on Google
Hi David, the Aspen Dental Savings Plan automatically renews every year. If you wish to cancel your plan, please reach out to Membersy support at 877-808-2776. If you need any further assistance, please don’t hesitate to contact us again. -The Customer Service Team
Staff pressured patient into paying for unnecessary dental procedures.
Business reply on Google
We are sorry that you didn't have a positive experience. If you would like to share more detail about your experience, please consider calling our Customer Service team at 1-844-296-0187, so we can address your concerns. -The Customer Service Team
Poor communication, unsanitary conditions, and aggressive upselling of unnecessary…
Business reply on Google
Hi Maddy, we really appreciate you for taking a moment to share your feedback. We regret that you didn't have a positive experience and wanted to let you know that we’ve have read your review and will address concerns with the team with an eye to improving future patient experiences. -The Customer Service Team
The hygienist and doctor were rude and unprofessional during the visit.
Business reply on Google
We're truly sorry to hear this, Matt. We take pride in our customer care. We wanted to let you know that we’ve have read your review and will address concerns with the team, always doing what we can to improve patient experiences. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. -The Customer Service Team
Poorly fitted dentures caused facial damage and required expensive replacement.
Business reply on Google
I'm sorry for any trouble you're having, Candy. I will pass your message along to the team, so they can address concerns. - Sophia