Aspen Dental - Jacksonville, FL - River City
🩺 Health & Wellness · Jacksonville
total experiences
replied on google
Most reported issues
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Experiences
Dentures provided by the dental office do not fit properly.
Business reply on Google
Lynzy, we appreciate you bringing this to our attention so we can address it. We shared your feedback with our greater team and are looking into this for you. Thank you for your patience in the meantime.
Excessive wait times despite having a scheduled appointment
Business reply on Google
We’re committed to providing every patient with the best possible experience, and we understand your frustration with the wait time you encountered, Emmanuel. Thank you for taking the time to share your feedback, it helps us improve and better serve our patients in the future.
clinic failed to verify insurance coverage before the appointment
Business reply on Google
Hi Kristi, we understand how challenging this must have been. We aim to provide clear information about insurance coverage and costs. Your feedback is important to us, as it helps ensure we continue improving communication moving forward.
Dentist ignored patient pain to upsell unnecessary dental procedures.
Business reply on Google
We understand that your experience didn't meet expectations, Joann. Our treatment recommendations are based on what we believe will best support your long-term oral health, but we never want patients to feel unsure or pressured about their care. We appreciate you sharing your feedback, as it helps us continue working to improve patient experiences.
The business uses high pressure sales tactics for unnecessary dental services.
Business reply on Google
Sandy, thank you for taking the time to share your experience. Our goal is always to provide clear information and recommendations so patients can make informed decisions about their care, never to make anyone feel pressured. We value your feedback, as it helps us continue to improve patient experiences.
Patient experiences persistent dental pain and unexpected billing charges after treatment.
Business reply on Google
Samantha, your message has been forwarded to our management team, so they can review and address your concerns.
Patient was charged for an expensive procedure without prior cost disclosure.
Business reply on Google
We appreciate you letting us know about the trouble you’re experiencing, Charles. We have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187.
Staff prescribed an antibiotic the patient is severely allergic to.
Business reply on Google
Sebastian, your message has been forwarded to our management team, so they can review and address your concerns.
dentist provided false diagnosis to upsell unnecessary dental services
Business reply on Google
We regret your experience didn't live up to expectations. Each care plan is crafted to fit one's individual needs. If you have any questions about the care plan you received, please don't hesitate to reach out to the team. -The Customer Service Team
The dental partial does not match the patient's gum color.
Business reply on Google
Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can address your concerns. -The Customer Service Team
Front desk staff displayed unprofessional and disrespectful behavior toward other…
Business reply on Google
We appreciate your feedback, Cindy. Thanks for taking a moment to share your feedback with us so that we can continue to improve future patient experiences. -The Customer Service Team
Dentist caused physical pain and damage to a healthy tooth
Business reply on Google
Triunna , we have passed your message along to the management team, so they can address your concerns. -The Customer Service Team
excessive wait times and unnecessary upselling of dental services
Business reply on Google
Hi Deirdre, we really appreciate you for taking a moment to share your feedback. We regret that your experience didn't live up to expectations. We wanted to let you know that we’ve read your review and will address concerns with the team with an eye to improving future patient experiences. If you have any questions about the care plan you received, please don't hesitate to reach out to the team. -The Customer Service Team
Unwanted services and unauthorized charges added to dental bill
Business reply on Google
We’re so sorry to hear about the trouble you're having, Brooke. We have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. -The Customer Service Team
Unexpected high bill sent to collections and unprofessional staff comments.
Business reply on Google
We’re so sorry to hear about the trouble your family is having. We have a dedicated team that would be happy to help with any billing concerns. Please reach out to them directly at 1-844-296-0187. -The Customer Service Team
Mandatory upfront payment for services not yet scheduled or provided
Business reply on Google
Hello Ashley, we’re sorry for any hesitation you’re experiencing. Our offices ask for an initial payment to help secure the time and resources needed to allow the doctor to confidently start working on your treatment plan. If you have additional questions about the care plan you received, please don't hesitate to reach out to the team. -The Customer Service Team
Dentures are defective and the office refused service without immediate payment.
Business reply on Google
This is music to my ears, Tab. I'm so glad the team in River City has taken great care of you. Thank you for sharing your appreciation and excitement! - Krista, ADMI
Staff were unprofessional and dismissive regarding dental care financing options.
Business reply on Google
We're truly sorry to hear this. We take pride in our customer care. We wanted to let you know that we’ve have read your review and will address concerns with the team, always doing what we can to improve patient experiences. Thanks for taking a moment to let us know about your experience and sharing your feedback with us.
Unsanitary dental instruments and suspected fraudulent diagnosis of gum disease.
Business reply on Google
I'm sorry that you didn't have a positive experience, Katie. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. - Heather, ADMI