Aspen Dental - Roswell, NM
🩺 Health & Wellness · Roswell
total experiences
replied on google
Most reported issues
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Experiences
Customer charged for an unwanted office visit and denied price information.
Business reply on Google
Thank you for sharing your feedback. John. Pricing can vary depending on each patient’s needs, which is why we recommend an exam before providing an accurate estimate. If you have questions about pricing or your exam, please feel free to reach back out to us and we’d be happy to discuss further!
lack of consistency in assigned dentists
Business reply on Google
Forest, thank you for sharing your experience. We're actively addressing your concerns with a continued focus on improving the experience for our patients moving forward.
Staff member caused physical injury during dental imaging procedure.
Business reply on Google
Karla, thank you for sharing your feedback. We’re listening, and we hear your concerns. This is being actively addressed, with a continued focus on improving the experience for our patients moving forward.
The dental office repeatedly rescheduled the patient's appointment.
Business reply on Google
We're truly sorry to hear this, Jo, and we understand your frustrations. Thank you for taking the time to share your feedback, it’s invaluable to us. Please know that we’ve read your review and will be addressing your concerns with the team in Roswell, with a continued focus on improving the experience for our patients moving forward. -The Customer Service Team
The office failed to schedule the requested tooth extraction appointment.
Business reply on Google
Raymond, we apologize for any misunderstanding. New patient appointments include x-rays and full comprehensive exam with the doctor and hygienist. From there, the team is able to make recommendations and discuss options that meet one’s individual needs. When schedules allow, offices do make the effort to offer treatment on the same day, but it’s not always possible. -The Customer Service Team
Staff failed to notify patient of insurance changes before appointment.
Business reply on Google
We are really sorry to hear this and can understand your frustrations, Lisa. We appreciate you for taking a moment to share your feedback. We wanted to let you know that we have read your review and will address concerns with the team in Roswell, with an eye to improving future patient experiences. -The Customer Service Team
Clinic failed to provide same-day denture relining as promised.
Business reply on Google
Hi Kennith, we really appreciate you for taking a moment to share your feedback. We’re sorry that you didn't have a positive experience and wanted to let you know that we’ve have read your review and will address concerns with the team with an eye to improving future patient experiences. -The Customer Service Team
Appointment cancelled despite confirmation due to missed phone call
Business reply on Google
We are very sorry to hear this, Ryan. We wanted to let you know that we did pass your feedback along to our Customer Service team so that they could address concerns with the team in Roswell. If you would like to speak with them in the future, please let us know.
The dental office failed to diagnose three cavities causing mouth pain.
Business reply on Google
Hi Kimberly, I really appreciate you for taking a moment to share your feedback. I'm sorry that your experience didn't live up to expectations. I wanted to let you know that I have read your review and will address concerns with the team in Roswell with an eye to improving experiences for others. Thank you. – Michelle
inability to contact local branch and excessive appointment reminders
Business reply on Google
I'm sorry for any trouble you're having, Stacy. I will pass your message along to the team, so they can address concerns. - Heather
Dentist failed to diagnose a large crack in the tooth
Business reply on Google
I'm so glad the team in Roswell was able to accommodate you quickly, James. Thank you for sharing your experience! - Krista, ADMI
Poor communication and inability to complete dental work as promised.
Business reply on Google
Hi Luis, I really appreciate you for taking a moment to share your feedback. I'm sorry that your experience didn't live up to expectations. I wanted to let you know that I have read your review and will address concerns with the team in Roswell with an eye to improving experiences for others. Thank you. - Dawn, ADMI
Staff were rude and dishonest regarding appointment scheduling with elderly patients.
Business reply on Google
Hi Delores, we really appreciate you for taking a moment to share your feedback. I have passed your concerns along to the team in Roswell with an eye to improving experiences for others. Thank you. - Dawn, ADMI
Inability to reach staff by phone to confirm appointment details.
Business reply on Google
I'm sorry for any trouble you're having, Dale. I will pass your message along to the team, so they can address concerns. - Heather, ADMI
Dentist refused to perform extraction and referred patient to oral surgeon.
Business reply on Google
I'm sorry that your experience didn't live up to expectations, Anthony. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you Please call us at 1-866-767-0890. We look forward to speaking with you. – Dawn, ADMI
Incorrect payment information provided leading to appointment cancellation
Business reply on Google
I'm really sorry to hear that, Bianca. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you. Please call us at 1-866-767-0890. We look forward to speaking with you. – Dawn, ADMI
Dentist refused to repair dentures and voided the warranty
Dentures broke and the office is unresponsive to contact attempts.
The dental office failed to process insurance claims and issue refunds.
Business reply on Google
I'm so sorry to hear about the trouble you had, Kashyap. If you're still having issues, our Patient Satisfaction team will be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. - Emily, ADMI
The dentist misdiagnosed cavities to upsell unnecessary dental procedures.
Business reply on Google
I'm sorry that your experience didn't live up to expectations, Hayden. We value your feedback, and I will pass your message along to our Patient Satisfaction team. - Emily, ADMI