Aspen Dental - Rutland, VT
🩺 Health & Wellness · Rutland
total experiences
replied on google
Most reported issues
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Experiences
Patient required to pay high upfront costs despite having dental insurance.
Business reply on Google
We appreciate you bringing this to our attention, Lee. Our team would like the opportunity to look into your husband's experience further. To protect patient privacy, we’re only able to discuss specific details with the patient themselves. Please ask him to give us a call so we address his concerns.
Dentist failed to manage medical emergency and refused to coordinate care.
Business reply on Google
We greatly appreciate you sharing your honest review, Alyssa. This challenging experience is not one we want for our guests. If you still needed assistance, please do not hesitate to reach out to us directly. We are here to listen and help.
Front desk staff exhibited disrespectful and micro-aggressive behavior.
Business reply on Google
We're truly sorry to hear this, Blake. We take pride in our customer care. We wanted to let you know that we’ve have read your review and will address concerns with the team, always doing what we can to improve patient experiences. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. -The Customer Service Team
The dental office staff are unprofessional and engage in overcharging practices.
Business reply on Google
We’re sorry you feel this way, Kayla. If you would like to share more detail about your experience, please consider calling our Customer Service team at 1-844-296-0187, so we can address your concerns. -The Customer Service Team
Lack of affordable payment options for urgent dental surgery
Patient refused unnecessary x-rays and was denied treatment by the dentist.
Business reply on Google
We’re sorry for any frustration you experienced, Herculesh3o. We appreciate your feedback. Thanks for taking a moment to let us know about your experience and sharing your feedback with us so that we can continue to improve patient experiences.
Poor communication regarding appointment scope, insurance coverage, and unprofessional…
Business reply on Google
Hi Danelle, I really appreciate you for taking a moment to share your feedback. I'm sorry that your experience didn't live up to expectations. I wanted to let you know that I have read your review and will address concerns with the team in Rutland with an eye to improving experiences for others. Thank you. – Michelle
misleading billing practices and excessive delays in receiving dental treatment
Business reply on Google
I am very sorry to hear this, Jarrod. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Rutland. If you would like to speak with them in the future, please let us know. - Garlen
unnecessary procedures pushed before dental cleaning or examination
Business reply on Google
I am very sorry to hear this, Christie. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Rutland. If you would like to speak with them in the future, please let us know. - Garlen
Aggressive upselling of expensive dental procedures instead of requested minor repair.
Business reply on Google
Hi Theresa, I’m sorry your first visit didn’t live up to expectations. Thanks for taking a moment to let us know about your visit and sharing your feedback with us so that we can continue to improve patient experiences. – Sophia
The business uses predatory billing practices and has poor appointment availability.
Business reply on Google
I'm sorry that your experience didn't live up to expectations, Joshua. We value your feedback, and I will pass your message along to the team, so they can address concerns. - Sophia
Poor communication and unprofessional staff behavior at the dental office.
Business reply on Google
I am very sorry to hear this, Barbara. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Rutland. If you would like to speak with them in the future, please let us know. - Garlen
unprofessional staff behavior and a hostile work environment
Business reply on Google
I am very sorry to hear this, Jacqueline. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Rutland. If you would like to speak with them in the future, please let us know. - Garlen
office performed unnecessary x-rays and failed to provide promised refund
Business reply on Google
I'm so sorry to hear about the trouble you're having. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-866-767-0890. - Dawn, ADMI
clinic failed to schedule oral surgery for patient in extreme pain
Business reply on Google
I'm sorry that your experience didn't live up to expectations. We value your feedback, and I will pass your message along to the team so they can address concerns. - Michelle, ADMI
High pressure sales tactics and unnecessary expensive dental treatment recommendations.
Business reply on Google
Hi David, I'm sorry that you didn't have a positive experience. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Michelle, ADMI
Staff failed to schedule appointments and provided incorrect insurance reimbursement…
Business reply on Google
I'm really sorry to hear that, Herb. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
The business lacks transparency regarding hidden pricing costs.
frequent appointment cancellations and lack of communication regarding scheduling
Business reply on Google
Hi Maria, I'm so sorry to hear this, and can certainly understand your frustrations. I encourage you to let our Patient Satisfaction team at 1-866-273-8606 know about your experience so they can address concerns. - Emily, ADMI
Poor quality dental work and long wait times for urgent appointments.