Aspen Dental - San Antonio, TX - West Wood
🩺 Health & Wellness · San Antonio
total experiences
replied on google
Most reported issues
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Experiences
unnecessary dental treatment recommended to inflate costs
Business reply on Google
Hi Brooke, thank you for taking the time to share your experience. Our goal is always to provide clear information and make recommendations that support your long term oral health, never to make anyone feel pressured. We value your feedback, as it helps us continue to improve patient experiences.
Dentist damaged healthy tooth and failed to document or address error.
Business reply on Google
Thank you for bringing this to our attention, Julio. We take concerns like this very seriously. We would appreciate the opportunity to look further into what occurred. Please contact our Customer Service Team at 1-844-296-0187 so we can review the details of your visit and ensure your concerns are thoroughly evaluated. -The Customer Service Team
Crown failed repeatedly and office is demanding additional payment
Business reply on Google
Danielle, your message has been forwarded to the management team, so they can review and address your concerns. – The Customer Service Team
Appointment scheduling error led to police involvement and denied dental care.
clinic provided unnecessary expensive treatment plan and inaccurate diagnosis
Business reply on Google
We’re sorry to hear that your husband's experience didn’t meet expectations, but we’re glad he was able to receive care. If there’s anything we can do to support him moving forward, please don’t hesitate to reach out. -The Customer Service Team
customer charged for unperformed procedure and excessive billing fees
office staff failed to return multiple follow-up phone calls
Business reply on Google
We are really sorry to hear this and can understand your frustrations, Kim. Please reach out to our Customer Service team at 844-296-0187, so we can assist you in contacting the office. -The Customer Service Team
Long wait time for dental appointment and poor customer service
Business reply on Google
We're truly sorry to hear this, Chenae’. We take pride in our customer care. We wanted to let you know that we’ve have read your review and will address concerns with the team, always doing what we can to improve patient experiences. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. -The Customer Service Team
Incorrect billing and failure to resubmit insurance claims
Business reply on Google
We are sorry for any trouble you're having, Enrique. We have passed your message along to the management team, so they can address your concerns.
The dental office failed to treat the patient's emergency tooth pain.
Business reply on Google
Hi April, we really appreciate you for taking a moment to share your feedback. We regret that your experience didn't live up to expectations. We wanted to let you know that we’ve read your review and will address concerns with the team with an eye to improving future patient experiences. If you have any questions about the care plan you received, please don't hesitate to reach out to the team.
Dentist failed to communicate procedures or introduce himself to the patient.
Business reply on Google
We are really sorry to hear this and can understand your frustrations. We appreciate you for taking a moment to share your feedback. We wanted to let you know that we have read your review and will address concerns with the team in San Antonio with an eye to improving future patient experiences.
Clinic falsely diagnosed unnecessary dental procedures to overcharge the patient.
Business reply on Google
Hi Cam, we really appreciate you for taking a moment to share your feedback. It is truly our honor to help those who have served, and we’re sorry to hear you didn’t have a positive experience. We wanted to let you know that we’ve have read your review and will address concerns with the team with an eye to improving experiences for others.
Surgeon was aggressive and unprofessional during wisdom teeth extraction procedure.
Business reply on Google
We are sorry for any trouble you're having, Brittany. We will pass your message along to the team, so they can address concerns. - The Social Care Team
Office refused insurance-covered cleaning and failed to respond to inquiries.
Business reply on Google
I am very sorry to hear this, Alycia. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know. - Garlen
Repeated appointment cancellations and poor office communication
Business reply on Google
I'm really sorry to hear this, Beatriz. I wanted to let you know that I did pass your feedback along to our Customer Service team so they could address concerns with the team in San Antonio. Thank you. - Dawn, ADMI
Office provided incorrect information regarding service availability and caused…
Business reply on Google
I'm really sorry for any trouble you're having, Mariana. I will pass your message along to the team, so they can address concerns. - Garlen, ADMI
Patient denied promised sedation and received inadequate post-operative care
Business reply on Google
Hi April, I'm sorry that you didn't have a positive experience. If you would like to share more detail about your visit, you can reach us directly at 1-866-767-0890. - Heather, ADMI
unauthorized charges and pushy sales tactics for unnecessary dental procedures
Business reply on Google
I'm sorry you didn't have a positive experience, Cheri. If you haven't called the Patient Satisfaction team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI
Incorrect appointment time provided and staff failed to follow mask policy.
Incorrect billing and fraudulent charges sent to a debt collector