Aspen Dental - Sioux Falls, SD
🩺 Health & Wellness · Sioux Falls
total experiences
replied on google
Most reported issues
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Experiences
Patient did not receive expected dental cleaning during initial visit
Business reply on Google
Dd, we appreciate the opportunity to clarify any misunderstanding. New patient appointments include x-rays and a full comprehensive exam with our doctor and hygienist. From there, our team is able to make recommendations and discuss options that meet your individual needs. When schedules allow, our office does make the effort to offer treatment on the same day, but it’s not always possible. If you have any questions about your care plan, please don’t hesitate to reach out to us.
Inconsistent billing communication and failure to process insurance claims correctly.
Business reply on Google
Thank you for letting us know what you’re experiencing, Oscar. We understand how challenging billing concerns can be, and our dedicated billing team is here to help. Please give them a call at 1-844-296-0187. They’ll be happy to take a closer look and work toward a solution with you.
Long wait times and unauthorized charges added to the final bill.
Business reply on Google
Keanan, thank you for sharing your experience. We're actively addressing your concerns with a continued focus on improving the experience for our patients moving forward.
Dentures fit poorly and staff were dismissive of patient concerns.
Business reply on Google
Hi Orv, thank you for sharing your experience with us. We understand how important proper fit and comfort are when it comes to dentures, and we take your feedback seriously. Please know your concerns are being addressed. Again, we appreciate your feedback.
Appointment time was changed and patient experienced excessive wait times
Business reply on Google
We appreciate you bringing this to our attention, ShortRound94. Our team would like the opportunity to look into your wife's experience further. To protect patient privacy, we’re only able to discuss specific details with the patient themselves. Please ask her to give us a call.
unprofessional staff behavior and aggressive upselling of dental services
Business reply on Google
Hey Tim, thank you for bringing this to our attention. This is not the experience we aim to provide our patients, and your feedback truly matters to us. We strive to ensure our patients feel supported and cared for throughout their visit, and we’ll continue to work on improving our service moving forward. Again, we appreciate you sharing your feedback.
The business failed to return multiple appointment scheduling calls.
Business reply on Google
We can understand your frustrations, Travis. Please reach out to our Customer Service team at 1-844-296-0187, so we can assist you in contacting the office. -The Customer Service Team
Inaccurate dental diagnosis and unnecessary expensive treatment recommendations.
Business reply on Google
We are really sorry to hear this Marlyce, and we truly appreciate you bringing this to our attention. Our team would appreciate the opportunity to look into your son's experience further. Please ask him to give us a call at 1-844-296-0187. -The Customer Service Team
The dental apparatus is ill-fitting and causes significant discomfort.
Business reply on Google
Hi Marlene, Thanks for taking a moment to share your review. If you are still in pain, please reach out to the team in Sioux Falls so they may refer to your treatment plan and make recommendations to try to help.
Dentist caused sinus injury during extraction and refused to resolve issue.
Business reply on Google
We are very sorry to hear this, Paul. We wanted to let you know that we did pass your feedback along to our Customer Service team so that they could address concerns with the team in Sioux Falls. If you would like to speak with them in the future, please let us know.
The business demanded additional payment after confirming the balance was paid.
Business reply on Google
I'm so sorry to hear about the trouble you're having, Brandon. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-844-296-0187. -Dawn
The dental office failed to submit insurance claims for services rendered.
Business reply on Google
I'm so sorry to hear about the trouble you're having, Wendy. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-844-296-0187. - Sophia
Long wait times and unprofessional staff caused the patient to leave.
Business reply on Google
I'm so sorry to hear about the trouble you're having, Tyler. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-844-296-0187. Michelle
Excessive wait times and failure to provide requested dental records.
Business reply on Google
Hi Natalie, I’m sorry your first visit didn’t live up to expectations. Thanks for taking a moment to let us know about your visit and sharing your feedback with us so that we can continue to improve patient experiences. – Sophia
Incorrect billing and partial refund for a missing dental appointment
Business reply on Google
I’m glad you had a 5-star experience! I hope you enjoy future visits just as much. - Leo
Excessive wait time and unprofessional staff behavior during dental appointment.
Business reply on Google
Hi Kathy, I’m sorry your first visit didn’t live up to expectations. Thanks for taking a moment to let us know about your visit and sharing your feedback with us so that we can continue to improve patient experiences. – Sophia
Patient waited over two hours without receiving treatment for tooth pain.
Business reply on Google
I'm sorry that you didn't have a positive experience, Nicholas. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. -Dawn
unauthorized dental procedures and persistent insurance billing failures
Business reply on Google
I'm sorry it wasn't the experience you anticipated, Andrew. The Customer Service Team would appreciate the opportunity to learn more and address your concerns directly with the office: 1-866-767-0890. – Mitch, ADMI
Receptionist was rude and discriminatory toward the customer for arriving late.
Business reply on Google
I'm so sorry to hear that, Jennifer, regarding your Moms visit. Everyone should feel comfortable at an Aspen Dental practice. Please let our Patient Satisfaction team know about the experience your Mom had, so we can help address your concerns. You can reach us directly at 1-866-767-0890. - Cindy, ADMI
Patient experienced excessive wait times and unprofessional staff comments.