Aspen Dental - Warwick, RI
🩺 Health & Wellness · Warwick
total experiences
replied on google
Most reported issues
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Experiences
Patient charged for unnecessary dental procedures and excessive financing.
Business reply on Google
We understand that your experience didn't meet expectations, Kiara. Our treatment recommendations are based on what we believe will best support your long-term oral health, but we never want patients to feel unsure or pressured about their care. We aim to provide transparent information and encourage patients to ask questions and seek clarification at any time during their visit. We appreciate you sharing your feedback, as it helps us continue working to improve patient experiences.
Unnecessary dental procedures recommended to inflate costs and unprofessional staff…
Unnecessary procedures performed and unpleasant staff interaction during dental visit.
Business reply on Google
We strive to ensure every patient has the best possible experience and truly regret any inconvenience this caused you, Elvonia. To clarify, new patient appointments include x-rays and a full comprehensive exam with the doctor and hygienist. From there, the team is able to make recommendations and discuss options that meet one’s individual needs. When schedules allow, offices do make the effort to offer treatment on the same day, but it’s not always possible. If you have any questions about the care plan you received, don’t hesitate to reach out to our office. We appreciate you sharing your feedback as it helps us work to improve our service moving forward.
Dental office ignores patient concerns after receiving full payment for services.
Business reply on Google
We appreciate you bringing this to our attention, Dawn. Our team would like the opportunity to look into your sister's experience further. Please ask her to give us a call at (401) 822-1866. To protect patient privacy, we’re only able to discuss specific details with the patient themselves if they are 18 or older.
Business allegedly fabricated dental health issues to overcharge for unnecessary…
Business reply on Google
Nicole, we regret your experience didn’t meet expectations, but we’re glad you were able to receive care. If there’s anything we can do to support you moving forward, please don’t hesitate to reach out.
Staff are rude and prioritize billable services over patient care.
Business reply on Google
Hi P, we take pride in our customer care. We wanted to let you know that we’ve have read your review and will address concerns with our team, always doing what we can to improve patient experiences. Thanks for taking a moment to let us know about your experience and sharing your feedback with us.
The office refused to perform a cleaning during the initial visit.
Business reply on Google
We regret your experience didn't live up to expectations. Each care plan is crafted to fit one's individual needs. If you have any questions about the care plan you received, please don't hesitate to reach out to the team. -The Customer Service Team
The business attempted to charge for unnecessary dental services.
Business reply on Google
Cat, we regret that your experience didn't live up to expectations and wanted to let you know that we have read your review and will address concerns with the team with an eye to improving future patient experiences. If you have any questions about the care plan you received, please don't hesitate to reach out to the team. -The Customer Service Team
inaccurate insurance coverage estimates leading to unexpected additional billing
Business reply on Google
Irvin, we have passed your message along to the management team, so they can address your concerns. -The Customer Service Team
unnecessary dental treatment recommended by staff
Business reply on Google
We’re sorry to hear that your experience didn’t meet expectations, but we’re glad you were able to receive care. If there’s anything we can do to support you moving forward, please don’t hesitate to reach out. -The Customer Service Team
The business performs unauthorized upcharging and scheduling errors.
Business reply on Google
We're truly sorry to hear this, Nathan. We take pride in our customer care. We wanted to let you know that we’ve have read your review and will address concerns with the team, always doing what we can to improve patient experiences. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. -The Customer Service Team
Clinic refused emergency extraction without mandatory additional services
Business reply on Google
Tanner, we apologize for any misunderstanding. New patient appointments include x-rays and full comprehensive exam with the doctor and hygienist. From there, the team is able to make recommendations and discuss options that meet one’s individual needs. When schedules allow, offices do make the effort to offer treatment on the same day, but it’s not always possible. -The Customer Service Team
Unnecessary charges and unprofessional staff behavior during dental appointment.
Business reply on Google
Heather, we regret that your experience didn't live up to expectations and wanted to let you know that we have read your review and will address concerns with the team with an eye to improving future patient experiences. If you have any questions about the care plan you received, please don't hesitate to reach out to the team. -The Customer Service Team
unnecessary expensive dental treatment recommended for profit
Business reply on Google
Jeremiah, we regret that your experience didn’t meet your expectations. Please know that we’ve read your review and will be addressing your concerns with our team to help improve future patient experiences. If you have any questions about your care plan, please don’t hesitate to reach out to the team. -The Customer Service Team
Unprofessional staff, unsanitary facilities, and equipment maintenance issues.
Business reply on Google
Thank you for bringing this to our attention. We take pride in maintaining a clean and welcoming environment, and we are immediately addressing the issues you mentioned with our cleaning staff and the office to ensure this doesn't happen again. We're sorry your visit did not meet expectations, and please let us know if you have any further concerns. -The Customer Service Team
The business provided inaccurate estimates and overcharged for unnecessary dental…
Business reply on Google
We are sorry for any trouble you're having, Facely. Please reach out to our Customer Service team at 1-844-296-0187, so we can assist you. -The Customer Service Team
Staff provided false information regarding insurance coverage and pricing.
Business reply on Google
Amber, we regret that your experience didn't live up to expectations and wanted to let you know that we have read your review and will address concerns with the team with an eye to improving future patient experiences. If you have any questions about the care plan you received, please don't hesitate to reach out to the team. -The Customer Service Team
The business charged for a canceled dental treatment plan.
Business reply on Google
We’re so sorry to hear about the trouble you're having, Heather. We have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. -The Customer Service Team
clinic failed to disclose insurance coverage limitations for surgical procedures
Business reply on Google
Hi Liz, we really appreciate you for taking a moment to share your feedback. We regret that your experience didn't live up to expectations. We wanted to let you know that we’ve read your review and will address concerns with the team with an eye to improving future patient experiences. If you have any questions about the care plan you received, please don't hesitate to reach out to the team.
Incompetent staff attempted unnecessary procedures and issued incorrect billing charges.
Business reply on Google
Peter – I'm so sorry that you didn't have a positive experience. The staff at the office is best suited to address concerns, but you’re still having trouble and would like to speak with our Patient Satisfaction team, please call them at 1-866-273-8606. The team will be available Wednesday and Thursday from 1-4pm EST, and Friday from 8:30am-12:30pm EST. - Emily, ADMI