AT&T Store
📡 Internet & Cable · Columbia
total experiences
replied on google
Most reported issues
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Experiences
Store representative was rude and hung up on the customer.
Staff lacked knowledge regarding billing options and Android device support.
Staff provided poor service and gave incorrect trade-in credit information.
Kiosk was non-functional and staff provided poor customer service.
Business reply on Google
Hi Ebony, Thank you for your honest feedback. We sincerely apologize for the frustration you experienced at our location. We hope you will consider visiting us again so we can turn your experience around.
Staff are unprofessional and management is unavailable to resolve customer issues.
Business reply on Google
Kylie, Thank you for bringing this matter to our attention. Allow me to apologize on behalf of our team. We hope you will consider visiting us again so we can turn your experience around. Sandhills
Staff ignored the customer to assist others instead
Business reply on Google
Drew, Thanks for rating your experience. Please accept our apology for the inconvenience we've caused. We hope you can give us the chance to turn your experience around. Respectfully, Sandhills
Store staff were unhelpful and disrespectful during multiple visits.
Business reply on Google
Hi Layton, Thank you for letting us know about your recent experience. We are truly disappointed we did not meet your expectations. We hope you will consider visiting us again so we can turn your experience around. Kindest regards, Sandhills
Customer charged higher rates than the initial quote provided by staff.
Staff were rude and refused to assist with account access issues.
Store employees refused to assist with eSIM and account name changes
Business reply on Google
Hi Kierra, We appreciate you bringing this issue to our attention. Efficient and professional customer service is very important to us and we apologize for falling short. Please take a moment to contact us so we can discuss your concerns. Respectfully, Sandhills
Customer did not receive order confirmation or receipt for online purchase.
Unprofessional staff and failure to resolve phone activation issues for customer.
Staff refused to assist with account change and withheld store information.
Staff provided unprofessional and dismissive customer service.
Business reply on Google
Hello Jessica! We want to thank you for taking the time to give feedback about your recent experience. You deserve better and we would love to show you that we can do better. We hope you will consider visiting us again so we can turn your experience around. Kindest regards,
Staff parked in customer yard despite signage
customer has not received a refund after returning a phone
Store manager refused to resolve a defective screen protector installation issue.
Employee was unprofessional and rude during a screen protector warranty dispute.
Business reply on Google
Chef, thank you for bringing this matter to our attention. Allow me to apologize on behalf of our team. Your review is concerning to us, and we need to know more. Please call +1 803-419-8899 to speak with someone from our team. We hope you can give us the chance to turn your experience around. Sincerely, Lyndon Rouse.
Staff ignored customers and displayed unprofessional behavior.
Business reply on Google
Hello Chris Jones. This is not the experience we wanted you to have. Thank you for bringing this to our attention.
Long wait times due to insufficient staffing levels.