AT&T Store
📡 Internet & Cable · Lafayette
total experiences
replied on google
Most reported issues
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Experiences
Device lost or stolen while in company possession with no resolution
Actual monthly bill significantly higher than the quoted price
Business reply on Google
Hello Christopher, Thank you for bringing this matter to our attention. We want to sincerely apologize for the long hold time. We would appreciate any details to help us improve, so please contact us at your earliest convenience.
Representative entered incorrect shipping address for phone upgrade
Business reply on Google
Jennifer, Thank you for your honest feedback. We are very disappointed that we've failed to deliver the experience you expect. We value our customer’s privacy and safety and therefore are not able to update addresses on deliveries, would appreciate another chance to earn your business.
store employees used deceptive sales tactics regarding free devices and plans
Excessive wait times and poor customer service at the store.
Staff at corporate location are undertrained and dishonest
Staff member was rude and unhelpful to customers
The store staff were rude and unprofessional.
Store staff incorrectly required a phone number change for a SIM.
Staff refused to assist with adding a line to existing plan.
Staff unable to assist with phone setup or screen protector installation.
Smartwatch failed to pair with phone and staff provided poor support.
Business reply on Google
Hello Laura Gates. We do our best to equip our team to assist our customers. This is not the experience we wanted you to have. We will work with our employees to ensure you are provided with the customer service you deserve. If it is convenient for you, we have an online appointment scheduler that should help minimize your wait time in the future. Hope to see you again soon and that you receive a proper welcome!
The store staff were unprofessional and lacked product knowledge.
Long wait times due to unproductive staff members.
customer waited for assistance without being greeted or served
Manager was rude and repeatedly interrupted the conversation to take calls.
staff are unhelpful and management is poor
Staff performed poor screen installation and incorrect device synchronization.