AT&T Store
📡 Internet & Cable · Louisville
total experiences
replied on google
Most reported issues
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Experiences
Store added unauthorized expensive data plans to a basic phone line.
Staff failed to escalate customer complaint regarding incorrect plan information
Business reply on Google
Hi Ken, Thank you for taking the time to share your experience — I’m truly sorry to hear how frustrating this has been for you. After reviewing our records, it appears this review may have been intended for a different location, as we don’t have a representative by that name at this store. That said, I would still be more than happy to help in any way I can. If you’re willing, please feel free to stop by the store or contact us directly so we can better understand the issue and work toward a resolution. Our goal is always to make things right and ensure every customer is taken care of. We appreciate you bringing this to our attention and hope to have the opportunity to assist you. Best regards, Chase H. Store Manager
Store staff refused to assist with a locked phone issue.
Business reply on Google
Hi Debbie, Thanks for rating your experience. We're very sorry about your device being locked. Please take a moment to contact us so we can discuss your concerns. 502-412-0695 Sincerely, Kendra
Poor customer support, technical issues, and inadequate cellular coverage.
Business reply on Google
Hello Susan, We want to thank you for taking the time to give feedback about your recent experience. Please accept our apology for the inconvenience we've caused. We would appreciate the opportunity to discuss this with you further so we can improve. Sincerely,Amber
Staff were unhelpful and mocked customers regarding an account issue.
Staff refused to process a valid trade-in return causing financial loss.
Business reply on Google
Hello Matthew, We appreciate the time you took to leave us feedback. We want to sincerely apologize for your experience in our location. You can reach us anytime at 1 502-412-0695. Respectfully, Amber, store manager
Staff failed to activate a SIM card after two hours.
Misleading trade-in promotion information provided by store representative
Business reply on Google
Hi Jonathan, We appreciate the time you took to leave us feedback. Your review is concerning to us and we need to know more. Please call +1 502-412-0695 to speak with someone from our team.
Poor customer service experience with a specific staff member.
Staff provided incorrect product and used unprofessional, insulting language toward…
Store employee was verbally aggressive and physically intimidating toward a customer.
Business reply on Google
Hi Ben Goldman. Serving our customers with the best service possible is something we strive for every day. We will work with our employees to ensure you are provided with the great experience you deserve.
Store failed to resolve account upgrade errors over three months.
Business reply on Google
Hello Corey Ballard Our number one goal is to provide you with an exceptional customer experience. Hope to see you again!
Employee was extremely rude and unprofessional during the customer interaction.
Business reply on Google
Hi Heather Dillander. Please contact the store at (859.270.6906) and ask for (Jessica Abreu) so we can a resolution for you.
Store refused to exchange a gift after the fourteen day window.
Store staff failed to answer multiple phone calls from customer
Business reply on Google
Hi Emily Karl we're sorry that your phone call went unanswered. Thank you for bringing this to our attention.
Store manager refused to activate new lines before closing time.
Account cancelled after payment and funds were not recovered
Defective phone and refusal to process a return within policy
Customer received lower internet speeds than promised in their service plan.
excessive wait times due to inefficient staff allocation and management behavior