AT&T Store
📡 Internet & Cable · Jacksonville
total experiences
replied on google
Most reported issues
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Experiences
customer waited two hours without receiving assistance from staff
Staff provides poor service and causes long wait times.
Store refused to accept returned internet equipment from the customer
Customer waited thirty minutes for a scheduled appointment without being served.
Business reply on Google
Dachsie, Thank you for your feedback. We are truly disappointed we did not meet your expectations. Your satisfaction is important to us and we would appreciate the opportunity to learn more about your experience. Kindest regards, Darwin (RSM 904.910.0812).
Store failed to remove insurance charges despite multiple customer requests
Business reply on Google
Kati, thank you for bringing this matter to our attention. You deserve better and we would love to show you that we can do better. Customer happiness is important to us, and we hope you will give us another chance in the future. Respectfully, Darwin Eady (RSM)
The store opened twenty minutes later than the posted time.
Business reply on Google
Khalil, Thank you for your feedback. We want to sincerely apologize for your experience. Your satisfaction is important to us and we would appreciate the opportunity to learn more about your experience. Respectfully, Darwin Eady (RSM)
Staff members were inattentive and inefficient in assisting customers.
Staff failed to acknowledge or assist the customer upon entry.
Store manager was rude and dismissive regarding wait times
Store staff failed to disclose lack of inventory before starting process
failed service installation and inability to reach support for resolution
Staff provided misleading information and caused loss of personal data.
Business reply on Google
Hi Ellen, Thanks for sharing your experience. We pride ourselves on maintaining the highest quality standards for our customers but we didn't measure up. Customer happiness is important to us and we hope you will give us another chance in the future. Respectfully, Emily
Unprofessional staff and excessive wait times at the store.
Customer charged for phone but denied pickup and refund pending
Business reply on Google
Hello Edwin, Thanks for sharing your experience. We're very sorry to hear you had a disappointing experience. We would appreciate any details to help us improve, so please contact us at your earliest convenience. Respectfully, Emily
Employee was unhelpful and directed customer to shop elsewhere.
Business reply on Google
Hi Carolyn, Thanks for sharing your experience. We pride ourselves on maintaining the highest quality standards for our customers but we didn't measure up. Please take a moment to contact us so we can discuss your concerns. Respectfully, Emily Lumby
Customer overcharged significantly and received poor service from store staff.
Misleading sales practices and failure to port phone number correctly.
Store staff provided false pricing quotes and failed to provide promised incentives.
Staff member was unhelpful and prioritized sales over customer support.
Business reply on Google
Thomas, We appreciate you bringing this issue to our attention. Please accept our most sincerest apologies. Your satisfaction is important to us and we would appreciate the opportunity to learn more about your experience. Kindest regards, Emily Lumby
Customer charged higher monthly rate and hidden fees than promised.
Business reply on Google
Mark, Thank you for bringing this matter to our attention. Our goal is to deliver a great experience and we missed the mark. Your review is concerning to us and we need to know more. Please call +1 904-260-8948 to speak with someone from our team. Sincerely, Emily Lumby