AT&T Store
📡 Internet & Cable · Jacksonville
total experiences
replied on google
Most reported issues
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Experiences
Staff refused to assist with phone setup and acted rudely.
Store staff provided incorrect trade-in information and refused to assist.
Customer experienced a long wait time for an online order pickup.
Staff ignored customer and provided poor service
Contractors and sales staff exhibited rude and disruptive behavior.
Staff member was unhelpful and rude to customers.
Staff refused to assist customer while sitting idle.
unauthorized charges and failure to provide promised service credits
Staff denied restroom access to a customer while allowing others access.
Staff used deceptive sales tactics to create unauthorized customer debt.
staff failed to acknowledge customer or provide assistance
Business reply on Google
Hi Lidija, We appreciate the time you took to leave us feedback. We pride ourselves on maintaining the highest quality standards for our customers but we didn't measure up. We would appreciate the opportunity to discuss this with you further so we can improve. Kindest regards, Julia.
Store refused to exchange defective watch without charging a restocking fee
customer waited for assistance but received no service
Staff refused to verify product availability in store
Business reply on Google
Hi! Serving our customers with the best service possible is something we strive for every day. Thank you for bringing this to our attention.
Long wait times due to staff ignoring customers for personal conversation
Salesperson provided inaccurate information regarding phone specifications.
Employees ignore phone calls and provide poor customer service
Excessive wait times caused the customer to leave the store.
Staff provided poor service and inaccurate information regarding billing.
Staff and management were rude and dismissive to the customer.