AT&T Store
📡 Internet & Cable · Kingwood
total experiences
replied on google
Most reported issues
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Experiences
Aggressive door-to-door sales tactics used by store employees.
Long delay in receiving a phone order
Store employee was rude to a long-term customer.
Customer was incorrectly charged for a lifetime warranty screen protector replacement.
Business reply on Google
Hello Bradley, Thank you for your review. Please accept our most sincerest apologies. You can reach us anytime at +1 281-361-8051. Respectfully, Mitch
Employee refused to assist with phone transfer before store closing time
Business reply on Google
Courtney, Thank you for your honest feedback. We're sorry you had a bad experience with your visit to the store. Customer happiness is important to us and we hope you will give us another chance in the future. Please feel free to reach out to me at 346-305-1164. Sincerely, Mitch
Staff lacked knowledge and manager refused to assist with customer needs.
Business reply on Google
Robert, Thanks for rating your experience. Please accept our most sincerest apologies. When you have a moment please reach out to our team at 281-361-8051 so we can address your concerns. Sincerely, Mitch
The customer was charged significantly more than the quoted bill amount.
staff prioritized new customers over existing ones causing long wait times
Business reply on Google
Hi Jeffrey, this is not the experience we wanted you to have. Thank you for bringing this to our attention. Please contact the store at +1 281-361-8051 and ask for the manager so we can get a resolution for you.
monthly bill is significantly higher than the quoted promotional price
Store staff refused to provide assistance with upgrades and returns.
Store added unauthorized charges and failed to process returns and refunds.
Salesman provided incorrect device compatibility information and added unauthorized…
Store staff provided inaccurate delivery information and phone setup assistance.
Staff added unauthorized monthly service charges to the customer account.
Staff failed to greet or assist customers over two days.
Business reply on Google
Hello Sarah Hawkins Our number one goal is to provide you with an exceptional customer experience. This is not the experience we wanted you to have. We appreciate every one of our customers and are sorry you were not greeted properly. Thank you for bringing this to our attention and we hope you will be back for a better experience.
Customer was skipped in line after waiting over an hour.
Business reply on Google
Hello Kezia Searles We know that first impressions are very important. This is not the experience we wanted you to have. We certainly want you to feel welcome in our store. We sincerely appreciate you and all our customers and look forward to providing you a better experience in the future.
Store manager was rude and unhelpful to a senior citizen customer.
Store manager refused to process a refund for returned equipment
Customer waited despite having a scheduled appointment.
Staff failed to greet or acknowledge the customer upon arrival.