AT&T Store
📡 Internet & Cable · Phoenix
total experiences
replied on google
Most reported issues
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Experiences
Staff member was unprofessional and unhelpful during the visit.
Business reply on Google
Hi Sierra, we’re sorry to hear your interaction with our team did not meet expectations. We appreciate you bringing this to our attention, and your feedback has been shared with our leadership team for review.
Store manager was disrespectful and refused to provide customer service assistance.
Business reply on Google
Hello Ka-, we’re sorry to hear about your recent experience. Our Customer Experience team would like to review this matter further with you. Please visit https://primecomms.com/contact-us/ and submit your account details along with a description of the incident.
Employee provided poor service and attitude near closing time.
Business reply on Google
Thank you, Joshua, for sharing your experience. We work hard to staff our stores with knowledgeable and friendly associates, and we’re sorry to hear we fell short during your visit.
Staff appeared unprofessional and unhelpful during the customer interaction.
Business reply on Google
Thank you, Tom, for sharing your experience. While we regret that it wasn’t a positive one, your feedback helps us identify areas where we can do better.
Store was locked before the posted closing time
Business reply on Google
Hi Michelle, thank you for bringing this to our attention. We’re sorry for the frustration you experienced and value the opportunity to improve based on your feedback.
Staff spent excessive time on personal phone instead of assisting customer.
Business reply on Google
Hello Steven, we appreciate your honest feedback and regret that your visit fell short. We’re committed to learning from experiences like yours and hope to provide a better visit in the future.
Staff member refused to provide assistance and directed customer to phone support.
Business reply on Google
Hi Wythe, we're sorry for the negative experience you had in our store. Your feedback is taken seriously, and we're actively working to address the issues you've raised. We appreciate your patience and hope you'll consider giving us another chance to provide the excellent service you deserve.
Staff member was rude and hostile during a billing inquiry.
Business reply on Google
Hi Michael, we apologize for the inconvenience you've faced and we’d like to learn more to get the chance to make it right. Please contact our customer experience team at prioritycustomer@primecomms.com with details such as the name on your account, the store address, the affected phone number, and description of the incident. We’re committed to resolving this for you.
Store staff ordered wrong phone and caused account service disruption
Business reply on Google
Hello frank, we're truly sorry for the inconvenience you've experienced. We're eager to understand more about your situation and make things right. Reach out to our customer experience team at prioritycustomer@primecomms.com with your account details (account holder name, account number, and contact number), store address, and incident description. We're here to help!
Staff were rude and incorrectly cancelled an order citing fraud
Business reply on Google
karim, we understand the frustration caused by your recent experience, and we sincerely apologize for any inconvenience. Your feedback is invaluable, and we're eager to make amends. Reach out to our customer experience team at prioritycustomer@primecomms.com, providing your account name, store address, affected number, and a detailed description of the incident. We're here to work towards a resolution for you.
Staff member was rude and unprofessional to a waiting customer.
Business reply on Google
KaiYi, we understand the frustration caused by your recent experience, and we sincerely apologize for any inconvenience. Your feedback is invaluable, and we're eager to make amends. Reach out to our customer experience team at prioritycustomer@primecomms.com, providing your account name, store address, affected number, and a detailed description of the incident. We're here to work towards a resolution for you.
Misrepresented products and deceptive billing practices by store staff.
Business reply on Google
MASA, we understand the frustration caused by your recent experience, and we sincerely apologize for any inconvenience. Your feedback is invaluable, and we're eager to make amends. Reach out to our customer experience team at prioritycustomer@primecomms.com, providing your account name, store address, affected number, and a detailed description of the incident. We're here to work towards a resolution for you.
Excessive spam calls received after signing up for service
Business reply on Google
Hello Dave, we're genuinely sorry for the challenges you faced during your recent visit. Your feedback is invaluable, and we're committed to making the necessary improvements. We appreciate your patience and hope to have the opportunity to provide a better experience on your next visit.
Staff provided misleading information regarding billing and eligibility for service…
Business reply on Google
Hi Ashley, Thank you for bringing this to my attention and I’m sorry to hear you received conflicting information. We’d be happy to resolve this issue for you, please email us at prioritycustomer@primecomms.com with the name and phone number on the account, the store's address and a brief summary of your experience. We hope to hear from you soon!
Store incorrectly charged customer for a free physical SIM card
Business reply on Google
Hi Seshu, Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We hope you will give us another opportunity to earn your business.
Staff failed to provide information or assistance during a phone call.
Business reply on Google
Hi Wyatt, Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We hope you will give us another opportunity to earn your business.
Store representative displayed unprofessional and disrespectful behavior toward the…
Business reply on Google
Hi Sudharsana! Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We look forward to assisting you again!
The store does not accept cash payments for transactions.
Business reply on Google
Hi Highest Man! Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We look forward to assisting you again!
Store staff provided poor assistance and discouraged becoming a customer.
Business reply on Google
Hi Nancie! I’m sorry to hear you had a negative interaction at our store, this is certainly not the experience we wanted you to have. Email us at prioritycustomer@primecomms.com so we can work to make things right. Please include the name and phone number on the account, the address of the store and date of your visit along with a brief summary of your experience. We’d love the opportunity to make things right!
Staff refused to assist with phone activation.