AT&T Store
📡 Internet & Cable · Phoenix
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff failed to acknowledge or assist the customer in the store.
Business reply on Google
Thank you, Ruby, for sharing your experience. While we regret that it wasn’t a positive one, your feedback helps us identify areas where we can do better.
Staff member was rude and refused to provide service.
Business reply on Google
Hi Justin, we’re sorry to hear about your experience. This is not the level of service we strive to provide. Your feedback has been shared with our leadership team so we can address staffing coverage and improve the experience moving forward. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience next time.
Staff repeatedly mismanaged account details and failed to provide helpful service.
Business reply on Google
Hi Connie, thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t fully meet expectations. Your comments have been shared with our team as we work to improve.
Staff refused to assist with a screen protector purchase.
Customer charged for an unauthorized second phone line
Business reply on Google
Hello Ally, we sincerely apologize your visit did not meet expectations. Every customer’s experience is important, and we regret falling short. We will be sure to share your feedback with our leadership team so they can be addressed to avoid future negative experiences. We hope you will give us another opportunity to earn your business by returning to the store or scheduling an appointment for a one-on-one meeting at vipappt.com.
Lack of customer service for a long-term customer
Business reply on Google
Hello Brian, we're genuinely sorry for the challenges you faced during your recent visit. Your feedback is invaluable, and we're committed to making the necessary improvements. We appreciate your patience and hope to have the opportunity to provide a better experience on your next visit.
Unauthorized line added and denied trade-in credit for working phone
Business reply on Google
sara, we understand the frustration caused by your recent experience, and we sincerely apologize for any inconvenience. Your feedback is invaluable, and we're eager to make amends. Reach out to our customer experience team at prioritycustomer@primecomms.com, providing your account name, store address, affected number, and a detailed description of the incident. We're here to work towards a resolution for you.
Store refused return due to missing original packaging components
Business reply on Google
Hello Tim, we're disappointed to hear that your recent visit fell short of expectations. Your feedback is important, and we're taking immediate steps to address the specific concerns you've shared. We value your business and hope to have the opportunity to provide a better experience in the future.
employees were unhelpful and lacked knowledge of products and accounts
Business reply on Google
Hi Rebecca, we're sorry for the negative experience you had in our store. Your feedback is taken seriously, and we're actively working to address the issues you've raised. We appreciate your patience and hope you'll consider giving us another chance to provide the excellent service you deserve.
Inconsistent service availability and pricing information provided by customer support.
Business reply on Google
Hi Ryan, we're genuinely sorry for the inconvenience you've experienced. To address this matter promptly, please email our customer experience team at prioritycustomer@primecomms.com. Include your account name, store address, affected number, and details of the incident. We're committed to resolving this issue for you.
inaccurate delivery promises and unauthorized service charges added to account
Business reply on Google
Hi Mifobu, we apologize for falling short of your expectations during your recent visit. Your feedback is invaluable, and we're taking steps to address the issues raised to ensure a better experience for all our customers. We hope you'll consider giving us another chance to make it right.
Staff repeatedly disconnected calls and placed the customer on hold.
Business reply on Google
Hi Demetrius, we're truly sorry to hear about your less-than-satisfactory experience in our store. Your feedback is important, and we are committed to making improvements based on your comments. We appreciate your honesty and hope to have the chance to provide a better experience in the future.
Incorrect billing charges and failure to return customer identification
Business reply on Google
Hi Amanda, we're sorry for the negative experience you had in our store. Your feedback is taken seriously, and we're actively working to address the issues you've raised. We appreciate your patience and hope you'll consider giving us another chance to provide the excellent service you deserve.
Staff refused to assist with SIM card issue and provided poor service.
Business reply on Google
Hi Byu, Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We hope you will give us another opportunity to earn your business.
Employee was unhelpful and distracted by television instead of assisting customer.
Business reply on Google
Hi Tom! Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We look forward to assisting you again!
Store employee was rude and impatient with the customer.
Business reply on Google
Hi Jennifer! Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We look forward to assisting you again!
Store refused to process a return for a defective smart watch.
Business reply on Google
Hi Adrianna! I’m sorry to hear you had a negative interaction at our store, this is certainly not the experience we wanted you to have. Email us at prioritycustomer@primecomms.com so we can work to make things right. Please include the name and phone number on the account, the address of the store and date of your visit along with a brief summary of your experience. We’d love the opportunity to make things right!
Store failed to process trade-in credits and lacks management accountability.
Business reply on Google
Hi Christina! I’m sorry to hear you had a negative interaction at our store, this is certainly not the experience we wanted you to have. Email us at prioritycustomer@primecomms.com so we can work to make things right. Please include the name and phone number on the account, the address of the store and date of your visit along with a brief summary of your experience. We’d love the opportunity to make things right!
Staff member was hostile and refused to assist with order pickup.
Business reply on Google
Hi Kristian! Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We look forward to assisting you again!
Staff failed to follow proper mask and sanitary procedures.
Business reply on Google
Mary, Thank you for taking the time to let us know where we need to improve. The experience you shared is not in accordance with policy and we have since further educated the staff and leadership to prevent this from happening in the future. If you have further feedback or would like personal correspondence, I invite you to email me directly at aznvnm-reviews@primecomms.com.