AT&T Store
📡 Internet & Cable · San Antonio
total experiences
replied on google
Most reported issues
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Experiences
Store refused to exchange a defective phone within the return period
Staff member was rude and refused to provide assistance
Long wait times, rude staff, and poor personal hygiene.
Store employee was rude and unhelpful regarding phone purchase.
Staff refused to assist customer with valid temporary identification.
Business reply on Google
Hi Jeff, We appreciate the time you took to leave us feedback. Please accept our most sincerest apologies. We would appreciate any details to help us improve, so please contact us at your earliest convenience. Sincerely, Marcos. 210-490-7177
Overly complex verification process prevents customer from completing a purchase.
Business reply on Google
Luis, We appreciate you bringing this issue to our attention. We pride ourselves on maintaining the highest quality standards for our customers but we didn't measure up. Your review is concerning to us and we need to know more. Please call +1 956-338-9072 to speak with someone from our team, if issue not resolved yet. Sincerely, Marcos.
Store sold online order to walk-in customers due to stock error
Business reply on Google
Hello Ben, We appreciate you bringing this issue to our attention. You deserve better and we would love to show you that we can do better. We appreciate your feedback and support and hope you'll consider coming back in the future. Kindest regards, Marcos.
Staff provided incorrect pricing information and failed to honor advertised deals.
Staff and management were unable to resolve a recurring order error.
Staff member provided unhelpful service and lacked product knowledge.
Staff member provided poor service and disclosed private account information…
Staff refused to assist with a phone claim
Inconsistent store policy enforcement and poor customer service from staff.
Incomplete phone order and lack of customer support resolution.
Customer unable to upgrade phone due to account classification error
Unauthorized addition of installment charges to customer account by staff
Store failed to apply promised promotion resulting in billing issues
Long wait times due to insufficient staff availability.
Staff refused to process trade-in due to account authorization policy
Staff failed to process phone upgrade and locked customer account