AT&T Store
📡 Internet & Cable · San Antonio
total experiences
replied on google
Most reported issues
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Experiences
Staff ignored customers and provided poor service after a long wait.
The quoted price increased significantly during the sales process.
Staff abandoned customer during phone number porting process.
Employee failed to correctly activate phone and refused setup assistance.
The store and restroom were dirty and staff were unhelpful.
Salespeople were pushy and disruptive to business operations.
The store bathroom was unsanitary and contained a cockroach.
Staff member provided poor assistance and rushed the customer.
Customer ignored by staff and perceived discriminatory treatment
Staff member was unhelpful and dismissive during the customer interaction.
Business reply on Google
Thank you for letting us know about your recent experience. You deserve better and we would love to show you that we can do better. In order to learn more about what happened we would appreciate if you reached out to us at sel@mobilyllc.com at your earliest convenience.
Manager refused entry to customer not intending to make a purchase.
Business reply on Google
Thank you for letting us know about your recent experience. You deserve better and we would love to show you that we can do better. In order to learn more about what happened we would appreciate if you reached out to us at sel@mobilyllc.com at your earliest convenience.
Staff used aggressive sales tactics and provided poor customer service.
Business reply on Google
Thank you for letting us know about your recent experience. You deserve better and we would love to show you that we can do better. In order to learn more about what happened we would appreciate if you reached out to us at sel@mobilyllc.com at your earliest convenience.
customer charged restocking fee for a product that did not work
Business reply on Google
Thank you for letting us know about your recent experience. You deserve better and we would love to show you that we can do better. In order to learn more about what happened we would appreciate if you reached out to us at sel@mobilyllc.com at your earliest convenience.
Staff provided poor service and exhibited discriminatory behavior toward customers.
Business reply on Google
Thank you for letting us know about your recent experience. You deserve better and we would love to show you that we can do better. In order to learn more about what happened we would appreciate if you reached out to us at sel@mobilyllc.com at your earliest convenience.
Sales representative added unauthorized charges and provided false promotional…
Business reply on Google
We appreciate you bringing this issue to our attention. Efficient and professional customer service is very important to us and we apologize for falling short. We would appreciate any details to help us improve, so please contact us at sel@mobilyllc.com your earliest convenience.
Employee error caused an incorrect billing charge and failed autopay setup.
Business reply on Google
Hi Stephano, Thank you for your honest feedback. We're very sorry to hear you had a disappointing experience. In order to learn more about what happened we would appreciate if you reached out to us at your earliest convenience.
Store manager failed to resolve an incorrect five hundred dollar charge.
Staff provided poor service and charged credit card without authorization.
Business reply on Google
Hello Lo'ai Tawalbeh This is not the experience we wanted you to have. If it is convenient for you, we have an online appointment scheduler that should help minimize your wait time in the future. We apologize and want to correct this! Please contact me the store manager Rafael @ 210-402-2700.
Staff was rude and failed to resolve an ongoing insurance claim issue.
Business reply on Google
Hello Frank Smith. I am Michael Clendennen, Retail Store Manager. We want to help everyone in a timely manner and apologize that this was not the case. Our number one goal is to provide you with an exceptional customer experience. If you would like to reach out to my location and ask for me at 210.402.2700, I can assist or clarify the next steps needed to resolve your matter. I am available most weekdays until 5 pm. I hope to connect with you soon.
Staff damaged phone during repair and failed to complete service
Business reply on Google
Hello Rylan Ybarra This is not the experience we wanted you to have. We want to help everyone in a timely manner and apologize that this was not the case. Our number one goal is to provide you with an exceptional customer experience. We're sorry we fell short of your expectations. We hope you will be back for a better experience.