AT&T Store
📡 Internet & Cable · San Diego
total experiences
replied on google
Most reported issues
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Experiences
Store staff failed to resolve issue and provided false promises.
Staff members are frequently unavailable to assist customers.
Misleading sales tactics resulted in unnecessary charges and billing complications.
Staff member was unhelpful and unprofessional during the interaction.
Business reply on Google
Hello johnny, This is not the experience we wanted you to have. We will work with our team to ensure you are provided with the customer service you deserve. Thank you for bringing this to our attention.
Employee provided a faulty SIM card and exhibited unprofessional behavior.
Business reply on Google
Hi Ethan, we want to thank you for taking the time to give feedback about your recent experience. I want to extend my sincerest apologies. Customer happiness is important to us and we hope you will give us another chance in the future. Respectfully, Eamhong
Account repeatedly blocked due to incorrect lost or stolen phone status.
Store staff provided misleading information regarding service policies and billing.
Employee exhibited aggressive behavior and physically intimidated a customer
staff member was yelling at a customer and acting unprofessional
Unauthorized charges added to bill and incomplete plan information provided
The company provides poor customer service support to its clients.
Store manager provided misleading information and was rude to the customer.
Manager incorrectly created multiple accounts causing billing and service issues.
Business reply on Google
Hi Roya, Thanks for rating your experience. I'm very sorry we failed to meet your expectations. Please take a moment to contact us at 858-793-4888 so we can discuss your concerns. Respectfully, Collin, ATT Retail Store Manager.
customer left after waiting twenty-five minutes without receiving service
Business reply on Google
Hello RLynn, thank you for bringing this matter to our attention. We are very disappointed that we've failed to deliver the experience you expect. Please call us at +1 858-793-4888 or send an email to collin.schultze@att.com at your earliest convenience. Kindest regards, Collin Schultze.
Store associate was unprofessional, aggressive, and refused to provide assistance.
Business reply on Google
Nabamita, We appreciate the time you took to leave us feedback. You deserve better and we would love to show you that we can do better. In order to learn more about what happened we would appreciate if you reached out to us at your earliest convenience. Respectfully, Collin, ATT Retail Store Manager.
Store staff failed to honor promised discounts and displayed rude behavior.
promised trade-in credit for phone was never applied to account
Staff provided rude service and incorrect information regarding data transfers.
Staff refused to assist with data transfer and discouraged customer service.
Long wait time and lack of staff assistance for new service