AT&T Store
📡 Internet & Cable · San Jose
total experiences
replied on google
Most reported issues
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Experiences
Staff and management are unavailable to resolve customer service issues.
Business reply on Google
Eugene, Thanks for rating your experience. We are truly disappointed we did not meet your expectations. Your satisfaction is important to us and we would appreciate the opportunity to learn more about your experience. Please contact the store at +1 408-871-3870 and ask for the manager so we can get a resolution for you.
Staff member provided conflicting and inaccurate information regarding billing.
Business reply on Google
Hello Murad, We want to thank you for taking the time to give feedback about your recent experience. We will work with our team to ensure you are provided with the customer service you deserve.
Staff ignored appointment and failed to resolve mobile number porting issue.
Business reply on Google
Hello Will, Thank you for bringing this matter to our attention. Efficient and professional customer service is very important to us and we apologize for falling short. We hope you can give us the chance to turn your experience around.
The store manager was unhelpful and unprofessional regarding customer service.
Staff provided dismissive service and interrupted the customer during a consultation.
Business reply on Google
Hello Tim, Thank you for letting us know about your recent experience. Please accept our sincerest apologies. Please contact the store at +1 408-871-3870 and ask for the manager so we can get a resolution for you.
Manager refused to assist with a billing and account activation issue.
Business reply on Google
Raymond, Thank you for bringing this matter to our attention. We’re sorry to hear about this and want to correct this.Please contact the store at +1 408-871-3870 and ask for the manager so we can get a resolution for you.Please contact the store at +1 408-871-3870 and ask for the manager so we can get a resolution for you.
Staff refused to assist with new phone setup for elderly customer.
Business reply on Google
Arthur, We appreciate you bringing this issue to our attention. We sincerely apologize for the frustration you experienced at our location. We would appreciate another chance to earn your business. Please reach out to our team as soon as possible. Please contact the store at +1 408-871-3870 and ask for the manager so we can get a resolution for you.
Failure to provide promised trade-in rebate credit after multiple visits.
Business reply on Google
Hi Sang, Thank you for bringing this matter to our attention. Please contact the store at +1 408-871-3870 and ask for the manager so we can get a resolution for you.
Staff added unauthorized services and plan changes to the customer account.
Business reply on Google
Hello Francisco, Thank you for your review. We want to sincerely apologize for experience you had in our store We hope you will consider visiting us again so we can turn your experience around. Respectfully, Jerry Store Manager
Store provided inaccurate trade-in valuation compared to official online offer
Business reply on Google
TurboStrong, Thank you for bringing this matter to our attention. We're very sorry to hear you had a disappointing experience. In order to learn more about what happened we would appreciate if you reached out to us at your earliest convenience. Sincerely, Jerry Roman
Inconsistent trade-in valuation and unhelpful staff assistance at the store.
Business reply on Google
Hi Sandy, We want to thank you for taking the time to give feedback about your recent experience. We are truly disappointed we did not meet your expectations. We would appreciate another chance to earn your business. Please reach out to our team as soon as possible. Sincerely, Jerry Roman
Inconsistent information and poor service regarding plan migration process.
Customer charged for phone line without receiving the device
Business reply on Google
Hi Enrique, Thank you for bringing this matter to our attention. We pride ourselves on maintaining the highest quality standards for our customers but we didn't measure up. Please take a moment to contact us (650)649-9856 so we can discuss your concerns. Respectfully, Chris
Store staff failed to provide technical assistance for a virus issue.
Business reply on Google
Hello ian, We appreciate you bringing this issue to our attention. We are truly disappointed we did not meet your expectations. We hope you can give us the chance to turn your experience around. Kindest regards, Saratoga Team
Manager bypassed the queue for customers without appointments
Staff member was rude and interrupted the customer during their visit.
Staff provided poor customer service and refused to waive restocking fees.
Business reply on Google
Hello Keli Kuduk Serving our customers with the best service possible is something we strive for every day. We will work with our employees to ensure you are provided with the customer service you deserve.
Excessive wait times and rude staff behavior at the store.
Store provided false information regarding service availability and pricing.
Store system failure and failure to honor scheduled appointment