AT&T Store
📡 Internet & Cable · Wilmington
total experiences
replied on google
Most reported issues
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Experiences
Staff provided inaccurate information and lacked technical system knowledge.
Long wait time due to insufficient staffing
Store added unauthorized insurance to customer account for commission
Staff and management exhibit disrespectful behavior toward customers regarding billing…
Staff member was unhelpful and appeared uninterested in assisting customers.
The store employees were rude and provided poor customer service.
Store is closed during posted operating hours
Store was closed before the posted closing time
Staff were unhelpful and dismissive regarding a billing inquiry.
customer unable to access promised hbo service despite multiple support attempts
Business reply on Google
Hi Yajaira , Thank you for reaching out. We apologize and want to correct this for you. We like to invite you to our location so we can solve this for you with our management team involved and have you watching HBO Max as soon as possible . You can reach out to Aaron our location manager at (323)356-3540 directly . He will be more than happy to assist you and help you find the best solution . We sincerely appreciate you and all our customers.
Staff provided incorrect information regarding phone plans and deals.
Business reply on Google
Hi Manuel! This is not the experience we wanted you to have. Thank you for bringing this to our attention. We work hard to staff our stores with knowledgeable and friendly associates, to provide you an exceptional customer experience. Your experience in our store matters to us, and we'll work to make sure the next experience is better.
Staff lost customer SIM card and made inappropriate personal inquiries.