AT&T Store
📡 Internet & Cable · Tulsa
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Customer waited twenty minutes despite having a scheduled appointment.
Business reply on Google
Dustin, Thanks for sharing your experience that you had at the South Town location. We sincerely apologize for the disappointing experience that you had during your visit. We are committed to giving our customers the best service possible, backed by the new AT&T Guarantee, which ensures reliable service and friendly support. Give us another chance and we promise to provide exceptional service to you, your friends, and your family. We would appreciate the opportunity to discuss this with you further so we can improve. Again, we appreciate your feedback! Kindest regards, Saul Retail Store Manager 918.760.0470
The store provides inefficient customer service.
Employee exhibited unprofessional behavior and attempted to contact customer's employer.
Employee mishandled account security and exposed private login credentials publicly.
Staff lacked product knowledge and provided poor customer service.
Staff refused to show product before purchase
Store policy prevents customers from purchasing phones outright without payment plans.
Staff sold incorrect accessory and refused to assist with return
Excessive wait time and poor cellular signal reception at home.
Employee ordered incorrect phones and caused significant delays for the customer.
Staff ignored the customer and failed to provide service after long wait
Business reply on Google
Hello Lisa G, We appreciate every one of our customers and are sorry you were not greeted properly. Please contact the store manager Issac at Issac.anderson@att.com so we can find a resolution for you.
Company refused to refund charges after equipment was returned
Business reply on Google
Hi Cody! Thank you for reaching out. I would like to try and assist you with this matter. Please reach out to me directly at Cami.Henning@att.com with more details so I can look into it. Thank you for being the best part of AT&T! Cami- Area Retail Sales Manager
Long wait times and inattentive staff at the store location.
Business reply on Google
Hello nickey lee, We want to help everyone in a timely manner and apologize that this was not the case. For your convenience, you can always choose to shop online and pick-up in the store when it is convenient for you. Please contact the store at (918)459-0159 and ask for Issac so we can find a resolution for you.
Long wait times and unresolved customer service issues.
Business reply on Google
Hello tony gordin, We apologize you experienced a long wait time. Please contact the store at (918)459-0159 and ask for Issac so we can find a resolution for you.
Excessive wait times and poor customer service at store location.
Business reply on Google
Hi Emily Blakley, We apologize and want to correct this! Please contact the store at (918)459-0159 and ask for Issac so we can a resolution for you.
Long wait times and poor customer service at the store location.
Store refused entry to customers before official closing time.
Store staff failed to process phone exchange and provide order tracking.
Customer misled regarding trade-in value and denied manager access.
Business reply on Google
Hello Zach, We want all of our customers to be given exceptional service every visit. We're sorry we fell short of your expectations. Please come in and let us look into this for you.
Store failed to credit account for a traded-in device