Audio Express
💻 Tech Services · Glendale
total experiences
replied on google
Most reported issues
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Experiences
Staff performed poor installations and charged for fixing their own mistakes.
Business reply on Google
We appreciate you sharing your experience, Todd, and are sorry to hear about the challenges you faced with your installation. It's important to us that our customers feel confident in our work, Your feedback is valuable,
business refused full refund and charged undisclosed restocking fees
Business reply on Google
Vanessa, we are sorry to hear about your experience regarding the deposit and refund process. We strive for clear communication and transparency. Your feedback is valuable, and we will use it to improve our practices.
Alarm system installed by business remains non-functional after multiple repair attempts
Business reply on Google
Cindy, We are sorry to hear about your experience with the alarm installation and the service you've received. We value your feedback. Please reach out to our DM James @ 602-938-4199l so we can address your concerns directly and work towards a solution.
Poor installation quality and unprofessional management regarding product exchange fees.
Business reply on Google
Jesse, We sorry to hear about your experience and the frustrations you've encountered. Your concerns about the unit and the service you received are important to us. We appreciate your feedback on the installation and the issues with the product. Please reach out to our DM James @ 602-938-4199.
Store refused return due to no-return policy printed on receipt
Business reply on Google
We understand your frustration, Shane, and are sorry to hear about your experience with the return policy. It's important to us that our customers feel informed and supported. Your feedback is valuable, and we will ensure it is shared with the team for improvement. If there's anything else we can do to assist you, please feel free to reach out via text or call.
Long hold times and failure to answer a simple customer inquiry
Business reply on Google
We sincerely apologize for having you wait on hold that long. Your feedback is important, and we appreciate you bringing this to our attention.
The vehicle speakers remained broken after an ineffective repair service.
Business reply on Google
We understand your frustration, Wes, and I'm sorry to hear about your experience with the diagnosis and service. It’s disappointing when expectations aren’t met, especially after investing in repairs. Your feedback is important, and I encourage you to reach out to our DM James at 602-938-4199 for further assistance.
Poor installation quality and failure to deliver promised vehicle audio features.
Business reply on Google
Lady Y, We are sorry to hear about disappointment with your recent experience. Your feedback is invaluable as we strive to improve our services. Please reach out to our DM James @ 602-938-4199 to discuss this further.
business failed to perform service and refused to provide a refund
Business reply on Google
Juanita, We are sorry to hear about your experience and understand your frustration regarding the miscommunication and lack of service. We appreciate your feedback and will use it to improve our processes. Please feel free to reach out to our DM James @ 602-938-4199 for further assistance.
Technicians failed to install remote start and charged for removal.
Business reply on Google
Todd we apologize you feel like you didn't get what you paid for. Please understand we charge 95 an hour for diag and 100 to remove a basic alarm. when we got into your alarm, it was soldiered which did take longer to remove and we didn't charge you any extra. Regarding the alarm we installed and had to remove, as you are aware your pass lock was already having issues as you were having issues starting prior to us getting into your hummer. we tried to go around it but you cannot as everything is ran through 1 wire. we suggest you get the vehicle looked at through the dealer or a locksmith to replace the computer. before attempting to install another remote start. Todd as you mentioned we had your vehicle for three days and trust us when we say we tried for many hours at no extra charge. Hope to see you in the future, and we wish you a Merry Christmas and a Happy New Year sir.
Technician damaged vehicle and subwoofer box during installation.
Business reply on Google
We are sorry to hear about your experience, Your feedback is important to us, and I appreciate you sharing your concerns. Please reach out to our DM James @ 602-938-4199 If you would like to discuss this further
Alarm system installation is faulty and remains non-functional after multiple attempts.
Business reply on Google
Thank you for sharing your experience, Tim. We appreciate your kind words about our staff, and I understand your frustration regarding the installation issues with your alarm system. It's important to us that our customers feel confident in the services we provide, and I'm sorry to hear that we fell short in this instance. Please reach out to our DM James @ 602-938-4199 so we can work together to resolve these technical concerns and restore your trust in our workmanship.
Improper installation caused electrical damage and safety hazards in the vehicle.
Business reply on Google
Armando, We are sorry to hear about your experience with your truck. We understand how frustrating this situation must be for you, and we appreciate your feedback. Please feel free to reach out to our DM James at 602-938-4199 so we can address your concerns directly and work towards a resolution.
poor diagnostic service and unprofessional installation resulting in vehicle damage
Business reply on Google
Stefan, I'm truly sorry to hear about your experience and the frustrations you've faced. It's important for us to provide clear communication and quality service, and we apologize for falling short in this instance. Your feedback is valuable, and we encourage you to reach out to our DM James @ 602-938-4199.
Staff provided poor service, inaccurate billing, and failed to fix equipment.
Business reply on Google
Greg, We are sorry to hear about your frustrating experience and the challenges you faced regarding the installation and service you received. Please reach out to our DM James @ 602-938-4199 for further assistance.
Technicians damaged vehicle interior and performed poor quality equipment installation.
Business reply on Google
Brandon, We are really sorry to hear about your experience and the issues with your installation. We appreciate your feedback and take it seriously as we strive for better service. If you’d like to discuss this further, please reach out to our DM James @ 602-938-4199.
Poor installation caused vehicle damage and safety issues.
Business reply on Google
John, We are really sorry to hear about your experience and the issues you've encountered with your installation. Our supervisor for that location is James. His phone number is 602-938-4199.
Business lied about necessary repairs to upsell services
Business reply on Google
Jim, we are really sorry to hear about your experience. We strive for transparency and quality. Your feedback is important to us, and if you'd like to discuss this further, please reach out to out DM James @ 602-938-4199.
Business failed to honor scheduled appointment and changed project timeline
Business reply on Google
Nicholas, I sincerely apologize for the inconvenience you've experienced with your scheduled work and the miscommunication regarding your car's needs. I assure you that we take these matters seriously. If you would like to discuss this further please reach out to our DM James 602-938-4199.
Incompetent stereo installation caused electrical issues and disconnected airbag wiring.
Business reply on Google
Hello Big J. We are sorry to hear about your experience. Please reach out to our DM James for further assistance @ 602-938-4199.