AutoZone Auto Parts
🚗 Auto & Repair · Brooklyn
total experiences
replied on google
Most reported issues
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Experiences
Store refused to honor battery warranty due to location policy
Business reply on Google
Hello Nick, we don't tolerate any sort of discrimination. Every customer should be treated with dignity and respect. We are forwarding your review to the appropriate team to investigate. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope you give us another chance to win back your trust.
Staff member left during a long wait time
Business reply on Google
We apologize for the inconvenience. We want to make every experience easy and seamless for our customers. Please send us an email at customer.reviews@autozone.com if you would like to discuss further. We hope you give us another chance to provide better service next time.
Inaccurate inventory status caused wasted trip and delayed refund processing.
Business reply on Google
We’re sorry to hear about the car cover you ordered for in-store pickup, Andy. We understand how frustrating that can be and would like to connect with you directly. Please email us at customer.reviews@autozone.com so we can follow up with you.
Store price did not match the advertised promotion at checkout.
Business reply on Google
This is not the impression we should leave, Keith. It is never our intent to deceive or mislead as we value all our customers. Please send us an email at customer.reviews@autozone.com so we can follow up with you. We hope we can regain your trust and confidence.
The store failed to open at the scheduled time.
Business reply on Google
Thanks for letting us know, D. Our hours should always be clear and abided by. We will look into this. You can also let us know more about your experience by emailing us at customer.reviews@autozone.com. We hope you give us a chance to win back your trust and confidence.
Battery testing equipment was non-functional at the store location.
Business reply on Google
We're sorry to hear about this, Mohammed. We always want to be there for your automotive needs, and it's unfortunate that we fell short. Please reach out to us at customer.reviews@autozone.com so we can look into this and follow up with you.
Staff refused to exchange an incorrect car light part.
Business reply on Google
Hi Minerva, we're sorry you didn't have a great experience with us. This is not the level of service we strive to provide. Please reach out to us at customer.reviews@autozone.com so we can look into this and follow up with you. We hope you give us a chance to win back your trust and confidence.
Staff used racial slurs and provided poor service regarding a return
Business reply on Google
This is concerning to hear, Amanda. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope you give us another chance to win back your trust and confidence.
Staff member filmed customer without consent during a transaction.
Business reply on Google
This is concerning to hear, Melinda. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope you give us another chance to win back your trust and confidence.
Incorrect vehicle part sold causing additional labor costs and poor service
Business reply on Google
This is not the impression we want to leave, Luis. Our priority is to provide you with excellent customer experience and get you back on the road hassle-free. To get us back on track, please send an email to customer.reviews@autozone.com.
Incompatible battery sold and refund denied after installation
Business reply on Google
We're sorry you had issues with your battery, Eddie. We want to make sure you always get the best products moving forward. We'd like to help you out here; please send us an email at customer.reviews@autozone.com. We're always improving and hope you continue trusting AutoZone.
Staff member was unhelpful and rude to the customer.
Business reply on Google
We should always be ready to help you out, J. Customer service is our priority and we would like to connect with you directly. Please reach out to us at customer.reviews@autozone.com so we can make this right. We hope you give us a chance to win back your trust and confidence.
Customer waited an excessive amount of time for staff assistance.
Business reply on Google
We're sorry to hear about the wait and inconvenience, Henry. We value your time, as our team works hard to give each customer a comfortable and seamless experience. Please email us at customer.reviews@autozone.com so we can learn more about your visit.
Staff refused a return and were rude to the customer
Business reply on Google
This is concerning to hear, Jeniffer. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at customer.reviews@autozone.com so we can follow up with you and your father. We hope you give us another chance to win back your trust and confidence.
Cashier acted aggressively and made threatening remarks toward the customer.
Manager refused restroom access and staff failed to locate reserved part.
Business reply on Google
This is concerning to hear, Drew. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope you give us another chance to win back your trust and confidence.
staff refused to assist with battery installation
Business reply on Google
We're sorry you did not get the battery testing and installation services you needed, Filip. You should always be able to depend on us for your automotive needs, and it seems like we let you down. Please email us at customer.reviews@autozone.com so we can follow up with you.
Store closed fifteen minutes earlier than the posted business hours.
Business reply on Google
Thanks for letting us know, Allen. Our hours should always be clear and abided by. We will look into this. You can also let us know more about your experience by emailing us at customer.reviews@autozone.com. We hope you give us a chance to win back your trust and confidence.
Staff member was unhelpful and unprofessional while eating.
Business refused to reverse a duplicate credit card charge without in-person verification.