AutoZone Auto Parts
🚗 Auto & Repair · Brooklyn
total experiences
replied on google
Most reported issues
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Experiences
Store refused to provide a cash refund for a faulty alternator
Business reply on Google
Hello Obiano, we're sorry to hear about this. We want to help you out with your auto parts in any way we can. Please reach out to us at customer.reviews@autozone.com so we can look into this and follow up with you directly. We hope can win back your trust and confidence.
Management failed to provide helpful assistance to the customer.
Business reply on Google
We're sorry you didn't have a great experience with us, Joseph. Customer service is a priority for us, and this is not what you should expect from our team. Please reach out to us at customer.reviews@autozone.com. Your feedback is important to us, and we'd like to speak with you directly. We hope you visit us again so we can help out.
Staff were rude and dismissive when asked for assistance.
Business reply on Google
This is not the impression we want to leave, Suenique. We want to make sure that our entire team is exemplifying the AutoZone standard of service and professionalism. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope you give us a chance to win back your trust and confidence.
Store manager refused to process a valid online order return
Business reply on Google
Hi Horace, thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced at our Foster Avenue location. We are committed to providing excellent service to all our customers, and it is clear that we fell short in this instance. On a positive note, we are pleased to hear that your experience at the Merrick Boulevard was satisfactory. We will make sure to pass on your kind words to the staff at that store. In the meantime, please reach out to us at customer.reviews@autozone.com if there's anything else we can assist you. We hope to see you again soon. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Sincerely, The AutoZone Team
Staff members are unhelpful and lack product knowledge.
Business reply on Google
We're disappointed to hear about your experience, Ash. You should always expect great service from us. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope we can provide a better experience for you next time.
The store supervisors lacked professional customer service skills.
Business reply on Google
We're sorry to hear you didn't have a great experience with us, Kendra. We aim to provide our customers with the best service possible. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. Thank you for sharing your feedback.
Employee refused to charge battery and falsely claimed it was faulty.
Business reply on Google
This is not the impression we should leave, Y E. It is never our intent to deceive or mislead as we value all our customers. Please send us an email at customer.reviews@autozone.com so we can make things right. We hope we can regain your trust and confidence.
Store refused refund for an incompatible part due to opened packaging
Business reply on Google
Hello, we know how important it is to get you all the correct parts the first time. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We want to make every transaction seamless, and we're sorry to hear about the issue with your return. We hope you give us a chance to win back your trust and confidence.
Staff ignored customer at the register for ten minutes
Business reply on Google
We're sorry for any inconvenience at the check-out, El. We want to make every experience easy and seamless for our customers. Please send us an email at customer.reviews@autozone.com so we can look into this further. We hope you give us a chance to turn things around next time.
Staff members were rude and lacked professional knowledge.
Staff member was disrespectful and supervisors failed to intervene
Business reply on Google
This is not the impression we want to leave, Delta. Please contact us at customer.reviews@autozone.com so we can continue to hold ourselves to the highest standards of customer service and professionalism. We hope you give us a chance to win back your trust and confidence.
Staff member refused to provide assistance to the customer.
Business reply on Google
We're disappointed to hear about your experience with us, Kam. Customer service is important to us and you should always expect to receive the same excellent service from everyone at AutoZone. Please contact us at customer.reviews@autozone.com so we can look into this and continue to hold ourselves to the highest standards of service. Thank you.
Staff were unhelpful and provided poor customer service.
Business reply on Google
We're sorry to hear about this, Maudlyn. We want to make sure all of our customers feel accommodated and supported at our store. We're glad you had a pleasant experience with one of our employees. Please send us an email at customer.reviews@autozone.com so we can follow up with you. We hope you give us another chance to help you out.
staff ignored customers to socialize with colleagues
Business reply on Google
We're sorry to hear you didn't have a great experience with us, L K. Customer service is our priority and we would like to connect with you directly. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope you give us another chance to help you out.
Understaffed store unable to assist customers with parts purchase
Business reply on Google
We're sorry to hear that, Tomoya. Please email us at customer.reviews@autozone.com so we can connect with you. Our team should always be prepared to help you get what you need. We hope we can regain your trust and confidence.
Store refused to perform advertised battery and alternator testing services.
Business reply on Google
Hello, we're sorry you did not get the service you needed. We are always listening to your feedback and would love to hear more about your experience. You can reach out to us at customer.reviews@autozone.com. We hope you give us another chance in the future to give you the proper AutoZone experience.
Store lacks inventory and staff provides poor customer service.
Business reply on Google
Hello Kevin, we're sorry you did not have a great experience at our store. We pride ourselves on keeping our stores well-stocked with a variety of products to cover all of your automotive needs, so we're disappointed you did not find what you needed. We do value our customers and expect every customer to be thoroughly cared for. Thank you for your feedback as we are continually improving our service and inventory. We hope you will visit us again so that we can provide service that better meets our high standards.
Staff ignored customers and provided poor service at the register.
Store closed early and staff provided disrespectful service