AutoZone Auto Parts
🚗 Auto & Repair · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
The store lacks inventory and cannot perform basic battery testing services.
Business reply on Google
This is disappointing to hear, Brian. We value our customers and aim to deliver excellent service and be a reliable resource for your automotive needs. We'd appreciate it if you emailed us at customer.reviews@autozone.com so we can learn more about your experience.
staff ignored customers to talk in the back of the store
Business reply on Google
We should always be ready to help you out, Cesar. Customer service is our priority and we would like to connect with you directly. Please reach out to us at customer.reviews@autozone.com so we can make this right.
Staff were unhelpful and displayed a poor attitude toward the customer.
Business reply on Google
We should always be ready to help you out, Jessie. Customer service is our priority and we would like to connect with you directly. Please reach out to us at customer.reviews@autozone.com so we can make this right.
Staff refused to process warranty claim using provided digital receipt
Business reply on Google
Hello Shayla, we're sorry you had a frustrating time trying to get help with your warranty. Customer service is our priority and you should always get courteous assistance from our team. Please contact us at customer.reviews@autozone.com so we can continue to hold ourselves to the highest standards of professionalism. We hope you give us a chance to win back your trust and confidence.
Staff ignored customer and provided poor assistance with wiper blade selection.
Business reply on Google
Hello Terri, we don't tolerate any sort of discrimination. Every customer should be treated with dignity and respect. We are forwarding this to the appropriate team for review. Please reach out to us at customer.reviews@autozone.com so we can follow up with you.
Technician performed improper tire installation and blocked customer contact
Business reply on Google
Lina, this is concerning to read and not the type of experience we want associated with our brand. We’d like to better understand the situation and clarify what occurred. Please contact customer.reviews@autozone.com so we can look into this further.
Staff lacked knowledge regarding car wash product recommendations.
Business reply on Google
This is never the impression we should leave, Jason. Please reach out to us at customer.reviews@autozone.com. Being knowledgeable about auto parts and providing the best customer experience is what AutoZone is all about. We hope you give us a chance to win back your trust and confidence.
staff refused to perform battery check in the parking lot
Business reply on Google
We're sorry to hear about the inconvenience, D. Our team should always be willing to assist our customers, and it's disappointing we fell short this time. Please send us an email at customer.reviews@autozone.com so we can follow up with you.
staff refused to perform a battery replacement service
Business reply on Google
We're so sorry to hear this, Jose. We want to make sure we are providing excellent service and the best automotive products. We'd appreciate it if you emailed us at customer.reviews@autozone.com so we can learn more about your experience.
Incorrect part provided and long wait time for refund
Business reply on Google
This is concerning to hear, John. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope you give us another chance to win back your trust and confidence.
Customer waited ten minutes for service while staff answered phones
Business reply on Google
We're sorry to hear about the inconvenience, Kayvan. Our team should always be ready to help customers, and it's disappointing we fell short this time. Please send us an email at customer.reviews@autozone.com so we can make it up to you.
Staff refused to perform a diagnostic code reading on the vehicle.
Business reply on Google
We're disappointed to hear about the service you received, Abby. Our priority is to provide you with excellent customer experience at evey AutoZone. Please reach out to us at customer.reviews@autozone.com so we can look into this and follow up with you. Thank you.
manager refused to process a core charge refund
Business reply on Google
We're sorry to hear about the issue with your core charge refund, Walter. Our team should always be ready to help you out. Please reach out to us at customer.reviews@autozone.com so we can look into this and follow up with you. We hope you give us a chance to win back your trust and confidence.
staff refused to assist with battery identification and installation
Business reply on Google
This is not the impression we want to leave, Jeet. Customer service is a priority for us and it seems like we let you down. Please send us an email at customer.reviews@autozone.com so we can make things right. We hope you give us a chance to win back your trust and confidence.
The store provided the incorrect starter part for the vehicle.
Business reply on Google
We're sorry to hear about the mix-up, Jonah. We want to make sure we are providing you the products that you need. To get us back on track, please send an email to customer.reviews@autozone.com. Thank you for choosing AutoZone.
Manager refused to process a return without a physical receipt
Business reply on Google
We want to make sure we are providing you quality products, Bill. Returns should always be hassle-free. Please contact us at customer.reviews@autozone.com so we can look into this further. We're always improving and hope you continue trusting AutoZone.
unhelpful staff refused to provide a bag for purchased items
Business reply on Google
This is not the impression we want to leave, Derrick. We're disappointed to hear you did not have a great experience with our team. We strive to help you in any way we can with your automotive needs. We hope you give us another chance to help you out. Thanks for shopping at AutoZone.
Staff failed to install battery and mixed up customer orders.
Business reply on Google
We're sorry you did not get the service you needed, Monika. Our team strives to take care of every customer and you should always be able to depend on us. We are always listening to your feedback and making improvements. We hope you give us another chance in the future to give you the proper AutoZone experience. Thank you for the review.
Unknowledgeable staff and unprofessional behavior during customer service interaction.
Business reply on Google
Hello Zachary, I’m sorry to hear about your experience. Knowledgeable and dedicated crew members work tirelessly to make your visits smooth. Thank you for your feedback as we’re always working to give you a better experience. We hope you can give us another chance to be the hub for all your automotive needs.