AutoZone Auto Parts
🚗 Auto & Repair · Chicago
total experiences
replied on google
Most reported issues
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Experiences
Store was unexpectedly closed during business hours without notice.
Business reply on Google
This is concerning to hear, Ivan. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope you give us another chance to win back your trust and confidence.
staff refused to assist with battery installation or tool usage
Business reply on Google
We should always be ready to help you out, Stephanie. Customer service is our priority and we would like to connect with you directly. Please reach out to us at customer.reviews@autozone.com so we can make this right.
The store manager provided rude and unprofessional customer service.
Business reply on Google
We’re sorry to hear about your visit, Luciano. It is important to us that every customer feels welcomed and supported. Please reach out to us at customer.reviews@autozone.com so we can learn more about your experience.
Staff refused to install a car battery before store closing time.
Business reply on Google
Hello, we're sorry to hear you didn't have a great experience with us. Customer service is our priority and we would like to connect with you directly. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope you give us another chance to help you out.
Manager is inattentive and refuses to allow tool borrowing
Business reply on Google
This is not the impression we want to leave, Cristian. We want to make sure that our entire team is providing excellent service and that we've got our customers covered. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope you give us a chance to win back your trust and confidence.
Store closed before the scheduled closing time.
Business reply on Google
Thanks for letting us know, James. Our hours should always be clear and abided by, and we apologize for any inconvenience caused. Please send us an email at customer.reviews@autozone.com so we can follow up with you. We're always improving and hope you continue trusting AutoZone.
The store does not provide restroom access to customers.
Business reply on Google
We're sorry to hear about this. We strive to provide convenience for our visitors and loyal customers, and it looks like we fell short. Please reach out to us at customer.reviews@autozone.com so we can get back on track. Thank you for sharing your feedback.
Manager refused a return and exhibited discriminatory behavior toward the customer.
Business reply on Google
Hello Melvin, we don't tolerate any sort of discrimination. Every customer should be treated with dignity and respect. We are forwarding your review to the appropriate team to investigate. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope you give us another chance to win back your trust.
Staff provided incorrect information regarding battery availability.
Business reply on Google
This is not the impression we should leave, Ace. It is never our intent to deceive or mislead as we value all our customers. Please send us an email at customer.reviews@autozone.com so we can make things right. We hope we can regain your trust and confidence.
The manager displayed unprofessional and rude behavior toward the customer.
Business reply on Google
This is never the impression we should leave, Adnan. Customer service is our priority and you should always get courteous assistance from our team. We're glad you had a pleasant experience with our other staff. Please contact us at customer.reviews@autozone.com so we can continue to hold ourselves to the highest standards of professionalism. We hope you give us a chance to win back your trust and confidence.
unprofessional staff, long wait times, and poor inventory management
Business reply on Google
This is not the impression we want to leave, Juan. Please reach out to us at customer.reviews@autozone.com. We strive to provide prompt, courteous service and keep our stores well-stocked with a wide selection of products to support your automotive needs. We hope you'll give us another chance to win back your trust and confidence.
Reward program structure requires multiple transactions to maximize credits.
Business reply on Google
We're sorry to hear about the inconvenience about our rewards program, Harshal. We want to make every transaction easy and seamless. Please send us an email at customer.reviews@autozone.com so we can follow up with you. Thank you for choosing AutoZone.
Staff refused to assist with finding the correct wiper blade.
Business reply on Google
We're sorry to hear about this experience, Sujan. Customer service is our priority and you should always get courteous assistance from our team. Please contact us at customer.reviews@autozone.com so we can continue to hold ourselves to the highest standards of professionalism.
Staff refused to provide a refund for defective brake pads.
Business reply on Google
We're sorry to hear you had a difficult time getting a refund, Isaac. You should expect the same great service at every AutoZone. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope we can provide a better experience for you next time.
staff members were rude and unhelpful to the customer
Business reply on Google
We're sorry to hear you didn't get the help you needed, Khateeb. Please contact us at customer.reviews@autozone.com so we can continue to hold ourselves to the highest standards of customer service and professionalism. We hope you'll give us a chance to turn things around next time you visit.
Manager displayed unprofessional behavior and resisted honoring a battery warranty claim.
Business reply on Google
Hello Adrian, thank you for the review! We always enjoy hearing from our customers. We want to make sure we are providing excellent service and the best automotive products. Thank you for sharing your feedback and shopping at AutoZone!
Product design is insecure and store refused the return.
Business reply on Google
Hello, we're sorry to hear about the issue with your return. We want to help you out with your auto parts in any way we can. Please reach out to us at customer.reviews@autozone.com so we can look into this and follow up with you. We hope can win back your trust and confidence. Thank you for sharing your experience.
Employee failed to follow health and safety protocols regarding masks
Business reply on Google
Hello, thank you for letting us know. We are closely following the guidance of the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) as we promote health and safety in our locations while serving the essential needs of our communities. Please send us an email at customer.reviews@autozone.com so we can follow-up with you directly. We are also forwarding your feedback to the appropriate team for further handling. Stay safe and stay healthy.
Defective headlight bulb refused for warranty replacement
Business reply on Google
Hello Oscar, I’m sorry to hear about your experience. Our goal is to provide you with the best service and products to get you back on the road safely. Thank you for your feedback as we’re always improving our service and product selection. We hope you can give us another chance to be the hub for all your automotive needs.