AutoZone Auto Parts
🚗 Auto & Repair · Cincinnati
total experiences
replied on google
Most reported issues
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Experiences
employees refused to assist customer in locating a product
Business reply on Google
We're sorry to hear you didn't have a great experience with us, Doug. We aim to provide our customers with the best possible service, but it's disappointing to learn that we fell short. Could you please reach out to us at customer.reviews@autozone.com so we can look into this and follow up with you? Thank you for sharing your feedback.
The manager acted unprofessionally toward employees in front of customers.
Business reply on Google
This is not the impression we want to leave. Please contact us at customer.reviews@autozone.com so we can continue to hold ourselves to the highest standards of customer service and professionalism. We hope you'll give us a chance to turn things around next time you visit.
Staff member was rude and unhelpful regarding tool availability.
Business reply on Google
Hello Lisa, this is not the impression we should leave. Customer service is our priority and you should always get courteous assistance from our team. Please contact us at customer.reviews@autozone.com so we can continue to hold ourselves to the highest standards of service and professionalism. We hope you'll give us a chance to win back your trust.
Store sold reserved items to another customer multiple times.
Business reply on Google
We're sorry to hear about the inconvenience with your order, Charles. Please send us an email at customer.reviews@autozone.com so we can follow up with you. We appreciate your feedback and hope you can give us another chance to earn back your trust and confidence.
poor customer service and inefficient business operations
Business reply on Google
This is not the impression we want to leave, Steven. We'd appreciate it if you emailed us at customer.reviews@autozone.com so we can learn more about your experience and get back on track. We want to make sure all of our customers feel welcome and valued at our store, and it seems like we let you down. We hope you give us another chance to provide a great customer experience.
Staff member displayed unprofessional behavior and damaged the customer's vehicle.
Business reply on Google
Hello Terri, we don't tolerate any sort of discrimination. Every customer should be treated with dignity and respect. We are forwarding your review to the appropriate team to investigate. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope you give us another chance to win back your trust.
Staff refused to provide diagnostic testing for the engine light.
Business reply on Google
We're sorry to hear you didn't get the service you needed, Cyndi. Our team should always be willing to help customers, and it's disappointing we fell short this time. To get us back on track, please send an email to customer.reviews@autozone.com. We hope you give us a chance to win back your trust and confidence.
Staff member appeared intoxicated and failed to process the parts order.
Staff refused to check inventory and hung up on the customer.
staff lacks knowledge and cannot locate requested items
The company failed to correctly process an online order.
Business reply on Google
Hello Mike, we're sorry you did not have a great experience with us. We understand how frustrating it is to not have your orders correctly fulfilled. We pride ourselves on our customer service, so we're disappointed by the mix-up. We strive to make every experience seamless to get you back on the road promptly. Thank you for your feedback as we are continually improving our service. We hope you'll give us another chance to provide you with excellent service.
Staff member lacked knowledge during the diagnostic test.
The store failed to open at the scheduled time.