AutoZone Auto Parts
🚗 Auto & Repair · Los Angeles
total experiences
replied on google
Most reported issues
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Experiences
staff refused to assist with locating the correct automotive part
Business reply on Google
We should always be ready to help you out, Amy. Customer service is our priority and we would like to connect with you directly. Please reach out to us at customer.reviews@autozone.com so we can make this right.
Staff member refused to assist customer with finding correct tool parts.
Business reply on Google
We should always be ready to help you out, Yaroslav. Customer service is our priority and we would like to connect with you directly. Please reach out to us at customer.reviews@autozone.com so we can make this right.
The store consistently lacks stock of a specific motor oil.
Business reply on Google
Thanks for bringing this to our attention, Eliel. We strive to keep our stores well-stocked with a wide selection of products to support your automotive needs. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope we've got you covered next time.
improper battery installation caused vehicle to stall
Business reply on Google
This is concerning to hear, Taronish. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at customer.reviews@autozone.com so we can follow up with you.
Employees are unprofessional and ignore customers while on the clock.
Business reply on Google
We should always be ready to help you out, Konner. Customer service is our priority and we would like to connect with you directly. Please reach out to us at customer.reviews@autozone.com so we can make this right.
Employee was unprofessional and rude to the customer.
Business reply on Google
This is not the impression we want to leave, Ulia. Please contact us at customer.reviews@autozone.com so we can continue to hold ourselves to the highest standards of customer service and professionalism. We hope you'll give us a chance to turn things around next time you visit.
Staff failed to charge the battery after multiple promised timeframes.
Employee was rude to customers
Business reply on Google
This is not the impression we want to leave, Janet. Please contact us at customer.reviews@autozone.com so we can continue to hold ourselves to the highest standards of customer service and professionalism. We hope you'll give us a chance to turn things around next time you visit.
Staff installed the car battery incorrectly causing it to fail.
Business reply on Google
We're sorry to hear about this experience, Chloe. Our team strives to exemplify the AutoZone standard of service and expertise. It's disappointing to learn that we missed the mark. Please send us an email at customer.reviews@autozone.com so we can follow up with you. We hope you give us a chance to win back your trust and confidence.
Staff provided inconsistent information and treated the customer poorly.
Business reply on Google
This is concerning to hear, Stephanie. It is never our intent to deceive or mislead as we value all our customers. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope you give us another chance to win back your trust and confidence.
Store refused to honor advertised promotional pricing for items.
Business reply on Google
Hi, George. We're disappointed to hear about your experience at our store. You should always expect us to be transparent with our promotions and that our team is willing to help our customers. Please reach out to us at customer.reviews@autozone.com so we can look into this and follow up with you.
Staff provided incorrect inventory information and refused to assist with returns
Business reply on Google
We're disappointed to hear about the service you received, Sofia. We want to make sure all of our customers feel welcome and valued at our store, and it seems like we let you down. Please reach out to us at customer.reviews@autozone.com so we can make this right. We hope you give us another chance in the future to give you the proper AutoZone experience.
employees failed to assist customer with finding an oil filter
Business reply on Google
Thanks for the feedback, Gabriel. Please email us at customer.reviews@autozone.com so we can connect with you. Our team should always be prepared to help you find what you need. We'd like to know more about your visit and restore your confidence in AutoZone.
Manager refused a return despite the customer having the receipt.
Business reply on Google
We're sorry you've had difficulties with your return, Ricky. Providing excellent service is our priority and we want to make every experience easy and seamless for our customers. Please send us an email at customer.reviews@autozone.com so we can look into this and follow up with you.
Incorrect order fulfillment and unprofessional staff behavior
Business reply on Google
This is never the impression we should leave, Jonathan. Please reach out to us at customer.reviews@autozone.com. Being friendly and getting the correct parts the first time is what AutoZone is all about. We hope you give us a chance to win back your trust and confidence.
The cashier ignored the customer and provided poor service.
Business reply on Google
We're sorry to hear about this experience, Emilio. Customer service is our priority and you should always get courteous assistance from our team. Please contact us at customer.reviews@autozone.com so we can continue to hold ourselves to the highest standards of professionalism.
The ordered oil filter was unavailable and the order was cancelled.
Business reply on Google
We're sorry to hear about the issue with your order, Sergei. Please contact us at customer.reviews@autozone.com so we can help out. You should always be able to depend on us for your automotive needs, and it's disappointing we let you down this time. We hope you give us a chance to win back your trust and confidence.
Store failed to honor advertised buy one get one free promotion.
Business reply on Google
We're sorry to hear about the confusion, Ashkan. We want to make sure our products are correctly labeled and that our store is well-organized to provide you with an easy and seamless shopping experience. We hate to let you down. Please reach out to us at customer.reviews@autozone.com so we can learn more about your experience.
staff failed to provide promised assistance with headlight bulb installation
Business reply on Google
Hello, this is disappointing to hear. We should always be ready to help you out. We pride ourselves on excellent customer service, so we're sorry to hear we missed the mark. We are always improving and hope you give us a chance to win back your trust and confidence.
Staff member was rude and provided the incorrect vehicle part.