AutoZone Auto Parts
🚗 Auto & Repair · Philadelphia
total experiences
replied on google
Most reported issues
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Experiences
The store sold a reserved battery to another customer.
Business reply on Google
We're sorry to hear about the inconvenience with your order, Christian. Please send us an email at customer.reviews@autozone.com so we can follow up with you. We are always improving and hope you continue trusting us for all your automotive needs.
The store closed before the posted business hours.
Business reply on Google
Thanks for letting us know, Valarie. Our hours should always be clear and abided by. We will look into this. You can also let us know more about your experience by emailing us at customer.reviews@autozone.com. We hope you give us a chance to win back your trust and confidence.
Customer charged for warranty replacement and received no follow-up.
Business reply on Google
We're sorry to hear about the issue you experienced with your warranty, Demetrio. We want to help out in any way we can and make sure every transaction is as seamless as possible. Please reach out to us at customer.reviews@autozone.com so we can discuss this matter further. We hope you give us a chance to win back your trust and confidence.
Staff provided used items and failed to process returns correctly.
Business reply on Google
This is concerning to hear, Kiki. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope you give us another chance to win back your trust and confidence.
Store closed before the posted closing time
Business reply on Google
We're sorry for the inconvenience, Teresa. Our hours should always be clear and abided by. We will look into this. You can also let us know about your experience by emailing us at customer.reviews@autozone.com. Thank you for the feedback.
Online orders are not fulfilled and phone calls are ignored.
Business reply on Google
Hello Grace, we're sorry to hear about the issue with your order. We want to ensure we provide you with the help you need over the phone, and make every transaction seamless. Please send us an email at customer.reviews@autozone.com so we can follow up with you. We hope you give us a chance to win back your trust and confidence.
Long wait times and unhelpful staff unable to access merchandise.
Business reply on Google
We're sorry about the inconvenience, Sidney. You should always expect our team to deliver the best service possible, but it sounds like we missed the mark this time. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope you'll give us another chance to turn things around.
The store staff provided poor customer service and lacked product knowledge.
Business reply on Google
This is never the impression we should leave, Keair. Please reach out to us at customer.reviews@autozone.com. Being knowledgeable about auto parts and providing the best customer experience is what AutoZone is all about. We hope you give us a chance to win back your trust and confidence.
Staff member incorrectly claimed order was missing and provided poor service.
Business reply on Google
We're sorry to hear about the inconvenience with your order, David. Our priority is to provide you with excellent customer experience and get you back on the road hassle-free. Please contact us at customer.reviews@autozone.com so we can continue to hold ourselves to the highest standards of professionalism.
Staff were unprofessional and refused to assist the customer.
Business reply on Google
We should always be ready to help you out, Tiffany. Please contact us at customer.reviews@autozone.com so we can continue to hold ourselves to the highest standards of customer service and professionalism. We hope you'll give us a chance to turn things around next time you visit.
The ordered car part was shipped to the wrong location.
Business reply on Google
We're sorry for the inconvenience with your order, Noelia. Please reach out to us at customer.reviews@autozone.com so we can make this right. Our priority is to provide you with excellent customer experience and get you back on the road hassle-free.
Staff member provided incorrect information and was unhelpful regarding website pricing.
Business reply on Google
This is never the impression we should leave, Nafeese. Please reach out to us at customer.reviews@autozone.com. Being knowledgeable about auto parts and providing the highest standard of customer service is what AutoZone is all about. We hope you give us a chance to win back your trust and confidence.
Staff refused customer access to the store restroom
Staff member yelled at the customer during the service interaction.
Business reply on Google
This is disappointing to hear, Ronald. We hold ourselves to the highest standards of customer service and professionalism, so we are disappointed to hear about your experience. We are always improving and hope you'll give us a chance to turn things around next time you visit.
customers failing to follow social distancing and using profanity
Business reply on Google
This is concerning to hear, Rob. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at customer.reviews@autozone.com so we can follow up with you.
Staff used racial slurs and provided incorrect automotive parts.
Business reply on Google
This is concerning to hear, Darnell. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at customer.reviews@autozone.com so we can follow up with you.
Store policy requires customers to remove hoods while inside the building.
Business reply on Google
Hello Jey, we appreciate you taking the time to leave us a rating. We're sorry to hear that you did not have a good experience with us. We are always improving our customer service, and look forward to taking care of your automotive needs next time. Thank you for choosing AutoZone.
Staff displayed unprofessional behavior and lacked automotive knowledge.
Long wait times, broken diagnostic equipment, and unresponsive, unprofessional staff.
unorganized lines and unprofessional staff service