AutoZone Auto Parts
🚗 Auto & Repair · Staten Island
total experiences
replied on google
Most reported issues
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Experiences
Employee was rude and unhelpful regarding a warranty battery replacement.
Business reply on Google
This is not the impression we want to leave, Yiwei. Please contact us at customer.reviews@autozone.com so we can continue to hold ourselves to the highest standards of customer service and professionalism. We hope you'll give us a chance to turn things around next time you visit.
Staff refused to process an online return despite valid documentation.
Business reply on Google
We're sorry you had issues with your return. Please reach out to us at customer.reviews@autozone.com so we can make this right. Our priority is to provide you with an excellent customer experience and get you back on the road hassle-free.
Staff refused to process a refund without the physical item present
Business reply on Google
This is not the impression we want to leave, Luis. We're disappointed to hear you did not have a great experience with our team. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. Thanks for choosing AutoZone.
The remanufactured alternator purchased was defective out of the box.
Business reply on Google
We want to make sure we are providing you quality products, Alban. Please contact us at customer.reviews@autozone.com so we can look into this further. We're always improving and hope you continue trusting AutoZone.
Difficulty exchanging items with a lifetime warranty
Business reply on Google
We're sorry to hear about this. We strive to provide clear transactions, and it seems like we missed the mark. Please reach out to us at customer.reviews@autozone.com so we can make this right. Thank you for sharing your feedback.
employee used rude and disrespectful language toward the customer
Business reply on Google
Hello Xaid, this is not the impression we should leave. Customer service is our priority and you should always get courteous assistance from our team. Please contact us at customer.reviews@autozone.com so we can continue to hold ourselves to the highest standards of service and professionalism. We hope you can give us another chance to win back your trust and confidence.
Staff failed to locate a specific standard size nut.
Staff member refused to process a requested product refund.
Business reply on Google
We're sorry to hear about this, Latisha. Customer service is our priority and you should always get prompt assistance from our team. Please contact us at customer.reviews@autozone.com so we can continue to hold ourselves to the highest standards of professionalism.
Staff refused to use a code reader on the vehicle.
Business reply on Google
We're disappointed to hear about your experience, Christoph. You should expect the same great service at every AutoZone. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope we can provide a better experience for you next time.
The salesperson was overly pushy during the customer interaction.
Business reply on Google
We're sorry we didn't meet your expectations, Olawumi. We hold ourselves to the highest standards of customer service and hope we can take care of your automotive needs in the future. Thank you for staying with AutoZone.
Staff member was unprofessional, argumentative, and took personal calls during service.
Business reply on Google
We're sorry to hear this, Jose. We hold ourselves to the highest standards of customer service and professionalism, so we are disappointed to hear you had such a hard time with your return. We are always improving and hope you'll give us a chance to win back your trust and confidence.
Store failed to deliver ordered parts on time
Business reply on Google
Hi, we're sorry you didn't have a great experience with us. You should always be able to depend on us for your automotive needs. We are always listening to our customers and making improvements. We hope you visit us again so we can help out. Thank you for your feedback.
Staff provided incorrect information regarding refund eligibility for brake pads.
Business reply on Google
We're sorry to hear about the issue with your refund, Nereid. We want to help you out with your auto parts in any way we can. Please reach out to us at customer.reviews@autozone.com so we can look into this and follow up with you. Thank you for shopping at AutoZone and taking the time to share your review.
Employees were rude and dismissive regarding a free service request.
Business reply on Google
We apologize for the mix-up, Ken. We know how important it is to get you all the correct parts when you expect them. Our priority is to provide you with an excellent customer experience and get you back on the road safely. We hope you give us another chance to win back your trust and confidence. Thank you for sharing your feedback.
Employee provides poor customer service and is unwilling to help.
Business reply on Google
Hello Cesar, we're sorry that you did not have a great experience with us. We're disappointed to hear you did not have a great experience with our team. We hold ourselves to the highest standards of customer service and hope we can take care of your automotive needs in the future. Thanks for shopping at AutoZone.
staff refused to assist elderly customer with minor vehicle repair
Business reply on Google
Hello Denise, we don't tolerate any sort of discrimination. Every customer should be treated with dignity and respect. We are forwarding your review to the appropriate team to investigate. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope you give us another chance to win back your trust.
Staff member was rude and unhelpful during the customer interaction.
Business reply on Google
We're sorry to hear about this, Orlando. Customer service is our priority and you should always get prompt, courteous assistance from our team. Thank you for sharing your feedback. We are always improving and hope you give us another chance to take care of your automotive needs. Thank you for choosing AutoZone.
Employee harassed customer and provided slow service.
Staff at this location exhibit rude behavior and unprofessional attitudes.
Staff ignored customer and refused to process payment at the register.