AutoZone Auto Parts
🚗 Auto & Repair · Washington
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff provided poor customer service and prioritized other customers over the reviewer.
Business reply on Google
Hello Mary Bridget, we're sorry you had a frustrating time trying to get help. Customer service is our priority, and we want to make every visit easy and seamless. It's disappointing to learn that we missed the mark. Please send us an email at customer.reviews@autozone.com so we can follow up with you. We hope you give us a chance to win back your trust and confidence.
Staff member failed to greet customer and questioned use of cart
Business reply on Google
We're disappointed to hear about your experience with our staff, Sarah. Customer service is our priority and you should always get courteous assistance from our team. Please contact us at customer.reviews@autozone.com so we can continue to hold ourselves to the highest standards of professionalism. We hope you give us a chance to win back your trust and confidence.
Rude staff and poor queue management at the store
Business reply on Google
Hi there, we're sorry to hear this. We want to make sure we're providing our customers with friendly and professional service. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope we can serve you better next time.
Manager exhibited rude behavior and refused to honor battery warranty.
Business reply on Google
This is concerning to hear, Merlyn. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope you give us another chance to win back your trust and confidence.
warranty denied due to missing records and excessive phone hold times
Business reply on Google
We're sorry to hear about the issue with your warranty, Jennifer. We strive to provide excellent service and hassle-free experiences. Please reach out to us at customer.reviews@autozone.com so we can look into this and follow up with you. Thank you for shopping at AutoZone and taking the time to share your review.
Manager and staff were rude and refused to answer a question.
Business reply on Google
This is not the impression we want to leave, Stephen. Please contact us at customer.reviews@autozone.com so we can continue to hold ourselves to the highest standards of customer service and professionalism. We hope you'll give us a chance to turn things around next time you visit.
Staff ignored the customer and failed to resolve their issues.
Business reply on Google
This is not the impression we want to leave, Alejandro. We want to make sure all of our customers feel welcome and valued at our store, and it seems like we let you down. We'd appreciate it if you could email us at customer.reviews@autozone.com so we can learn more about your experience and get back on track. We hope you give us another chance to provide a great customer experience.
Staff were unprofessional and appeared to be under the influence.
Business reply on Google
This is concerning to hear, G. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at customer.reviews@autozone.com so we can follow up with you. We hope you give us another chance to win back your trust and confidence.
staff refused to install a purchased car battery
Business reply on Google
We should always be ready to help you out, Diana. Customer service is our priority and we would like to connect with you directly. Please reach out to us at customer.reviews@autozone.com so we can make this right.
Unprofessional staff behavior and inability to process a warranty replacement.
Business reply on Google
Hello Rachel, this is disappointing to hear. Providing excellent service is our priority and we want to make every experience easy and seamless for our customers. Please send us an email at customer.reviews@autozone.com so we can look into this and follow up with you.
The manager provided rude customer service.
Business reply on Google
This is not the impression we want to leave, Sean. Customer service is our priority and you should always get courteous assistance from our team. Please contact us at customer.reviews@autozone.com so we can continue to hold ourselves to the highest standards of customer service and professionalism. We hope you'll give us a chance to turn things around next time you visit.
customer overcharged for a returned item due to register error
Business reply on Google
We're sorry to hear about the inconvenience with your purchase, Pamela. We know how important it is to get you all the parts when you expect them. To get us back on track, please send an email to customer.reviews@autozone.com. We're always improving and hope you continue trusting AutoZone.
Staff made sexist comments toward a customer in the store.
Business reply on Google
This is concerning to hear, Alexandra. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at customer.reviews@autozone.com so we can follow up with you.
Staff provided poor customer service and lacked helpful communication.
Business reply on Google
We're disappointed to hear about this, Timia. Customer service is our priority and you should always get courteous assistance from our team. We are always improving and hope we can provide an excellent experience for you next time you visit.
Store failed to process order and could not handle tool return
Business reply on Google
We're sorry to hear you had difficulty returning your tool, Benjamin. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at customer.reviews@autozone.com so we can follow up with you.
Staff member was rude and unhelpful regarding parts assistance.
Employee was rude when asked to install wiper blades.
Staff member was rude and unhelpful regarding commercial account and parts.
The store manager was rude and unprofessional during the transaction.
Staff used racial slurs and provided a defective part.